Argues for the creation of a genealogy and history file in libraries, using the Bristol (Virginia-Tennessee) Public Library experience. As an extension of the library's collection, the file also provides access to the private collections of participants and offers users a means of obtaining selective information quickly and inexpensively. (JD)

After undertaking the time and energy consuming task of reference assessment, the library might discover that it needs to tweak delivery of service, weed and update the collection, upgrade workstations, or advance marketing strategies to get patrons to use reference materials and services. Like any other product or service, reference departments…

Discusses reference librarian skills necessary to provide service to genealogy patrons: know patrons, know how to do genealogical research, become familiar with basic reference tools, know how to refer genealogists to other agencies, conduct successful reference interview, develop collection of reference materials and interlibrary loan services.…

This guidebook and annotated bibliography is designed to provide a basic listing of sources of state (Maryland), federal, and some general law for the non-law library community, and to offer some insight into the suggested approaches for dealing with legal reference inquiries. Listings of contributors and members of the Task Force on Improving…

Presents American Library Association guidelines for medical, legal, and business responses at general reference desks covering the role of the librarian, including interpretation, advice, confidentiality, and tact; sources, including currency and referrals; telephone or mail reference; and ethics. (MES)