Presents preliminary results of Clearwater Public Library's study of the usefulness of "Output Measures for Public Libraries" as an indicator of reference performance, and the impact of collection development choices on reference output measures. Data on turnover rate, in-library use, reference fill rate, and reference transactions per…

This annotated bibliography of materials dealing with the evaluation of library reference services is arranged by category including literature success, quality, and accuracy of answers; cost and task analysis; interviews and communication; classification of reference questions; reference collections; staff availability; use and nonuse of…

Describes how a librarian, assisted by a knowledge engineer, developed a computerized reference assistance system for a separate government documents department. Rationale for the expert system, problems in selecting reference materials and user questions to computerize, and the formulation of a workable human/computer interface are covered. A…

Designed to acquaint persons conducting library research in Chicano Studies with the reference materials found in the University Library at the University of California-Santa Barbara, the manual provides information on the Coleccion Tloque Nahuaque, relevant subject headings, and a useful search strategy. Resources, staff, assigned reading…

Randomly selected faculty from four state universities in Texas were surveyed to determine the degree to which the library and its resources influenced their decisions to accept university positions. Responses to the questionnaire reveal that faculty may take libraries for granted, as they are not exploited in faculty recruitment. (Author/CLB)