This student manual, part of a series of publications for use in an administrative assistant simulation for students enrolled in a postsecondary-level office applications laboratory, includes 20 jobs or tasks that are likely to be required of an administrative assistant working in an independent insurance agency that is both a sales and a service…

This handbook is intended both as a text for use in medical office assistant (MOA) training programs in colleges and as a handbook for people working in medical offices. Addressed in the individual sections of the manual are the following topics: responsibilities of the medical office assistant, office organization, appointments and the waiting…