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Download full textManzano, Dexter L. – International Journal of Language Testing, 2022
The increasing popularity of self-assessment prompted several scholars to investigate its effectiveness and accuracy in relation to teacher assessment. However, most of these studies focused only on the consistency estimate perspective. Thus, the current study investigated the interrater reliability between self- and teacher assessment of…
Descriptors: Oral Language, Self Evaluation (Individuals), College Students, Interrater Reliability
Direct linkFriginal, Eric – English for Specific Purposes, 2013
This case study discusses the development and use of an oral performance assessment instrument intended to evaluate Filipino agents' customer service transactions with callers from the United States (US). The design and applications of the instrument were based on a longitudinal, qualitative observation of language training and customer service…
Descriptors: Performance Based Assessment, Reliability, Evaluation Methods, Outsourcing
