At the request of the Pennsylvania State University Library, the Office of Management Studies surveyed Association of Research Libraries (ARL) members requesting information and documentation illustrating the organization, nature, and level of the library instruction function at their institutions. A review of the responses from 64 of the 94 ARL…

One section of a spring 1979 Systems and Procedures Exchange Center (SPEC) survey on communication in Association of Research Libraries (ARL) institutions examined how members exchange information with external groups including the university administration, faculty, users, support groups, other libraries, and the profession in general. According…

The purpose of this study was to gather five categories of data on acquisitions librarians in academic libraries: which libraries employ them; their managerial status; their goals; the satisfaction they derive from their work and positions; and their influence on library policies. Two surveys, "Role of the Acquisitions Librarian in University and…

The kit on electronic mail (EM) contains results of a January 1984 Systems and Procedures Exchange Center (SPEC) survey on current and planned uses of EM within the Association of Research Libraries (ARL). Questionnaires were distributed to all 117 member institutions. Of the 69% who responded (81), 43% (35) indicated that they now use EM in their…

Publishers, book wholesalers, and librarians were surveyed in early 1974 to provide background data for a program at the American Library Association Annual Conference 1975. Publishers were queried about their relations with libraries, promotional activities (including relations with review media, direct mailings, and advertising), and sales to…

This library evaluation is based primarily on responses of some 320 members of the professional research staff and 50 members of the professional administrative staff at the Langley Research Center to a questionnaire. Evaluation first considers the library as a whole as only one part of a total system of information sources serving professionals.…

This report presents statistics on how Association of Research Libraries (ARL) member libraries spend money on electronic resources. This report indicates that expenditures for electronic resources account for 19.6%, on average, of ARL institutions' library materials budgets. ARL libraries reported spending more than $171 million on electronic…

This document is the latest in a series of annual publications that describe collections, staffing, expenditures, and service activities for the 123 members of the Association of Research Libraries (ARL). Of these, 113 are university libraries, the remaining 10 are public, governmental, and nonprofit research libraries. Data reported by member…

This report presents statistics on how ARL (Association of Research Libraries) member libraries spend money on electronic resources. The following tables are included: (1) a summary table of electronic resources and library materials expenditures in ARL university libraries, 1992-93 to 2000-01; (2) summary statistics for university libraries,…

This SPEC (Systems and Procedures Exchange Center) Kit presents the results of a survey of Association of Research Libraries (ARL) member libraries designed to document how ARL member libraries are collecting, using, and modifying their data on reference service transactions. A total of 74 of 124 ARL member libraries responded to the survey. A…

This survey was conducted to delineate the growing relationship between marketing and public relations and library funding by identifying: (1) the extent to which North American research libraries have developed organized programs in the areas of marketing and public relations; (2) who holds positions in these areas; and (3) the impact these…

"ARL Statistics 2004-05" is the latest in a series of annual publications that describe collections, staffing, expenditures, and service activities for the 123 members of the Association of Research Libraries (ARL). Of these, 113 are university libraries and 10 are public, governmental, and nonprofit research libraries. Data reported by…

The Wayne State University Libraries began to explore the potential uses of microcomputers when an Apple II was acquired in 1982 with the intention of encouraging staff members to learn how to use it and to explore possible uses it could have for library operations. The positive response of the staff to the prospect of learning more about…

This paper proposes utilizing a combination of the Quality Function Deployment (QFD)-Kano model as a useful tool to evaluate service quality. The digital library of the University of Guadalajara (Mexico) is presented as a case study. Data to feed the QFD-Kano model was gathered by an online questionnaire that was made available to users on the…

In this age of limited resources, municipal courts scrutinize their library budgets with a view to maintaining adequate legal information sources and services at the lowest possible cost. Some courts relying on the authority of the Ohio Revised Code Section 2303.201 assess additional court costs to fund the acquisition and maintenance of…