Explores how intermediaries seek information from patrons by analyzing intermediaries' elicitation utterances through three dimensions: linguistic forms, utterance purposes, and communicative functions. Reports on results of questionnaires given to patrons and intermediaries in academic and research libraries in Taiwan and investigates…

This collection of library documents, which illustrates current techniques for conducting user studies in order to facilitate specific public services planning and priority-setting efforts at the member libraries of the Association of Research Libraries (ARL), contains excerpts from: (1) four general user studies conducted at the University of…

This report summarizes activities conducted from fall 1984 through spring 1985, under a planning grant from the Council on Library Resources for Innovation and Improvement of Basic and Supplementary Education for Academic and Research Libraries. The report includes a review of selected literature related to educational programs for academic…

Regular evaluation of archival reference services is essential to ensure that users have appropriate access to the information they need. Archives New Zealand has been measuring customer satisfaction for many years using self-completion questionnaires but recently trialed two new methods of evaluation, using external research companies. One…

The main purpose of this paper is to discuss the political and strategic skills needed by library leaders in today's library environment. The discussion is based on a small scale research project focused on opinions of skills needed by library leaders. The survey involved a questionnaire of librarianship students and library practitioners as well…

This survey was conducted to determine to what extent ARL (Association of Research Libraries) libraries permit food and drink to be consumed in library facilities, whether there has been a shift in recent times toward a liberalization of policy and practice, how restrictions are enforced, and whether there are particularly successful strategies…

This kit is based on a review of the organization charts of 71 member libraries of the Association of Research Libraries (ARL) gathered in January 1991, compared with an earlier SPEC Kit published in 1986, and contains charts of 29 of the libraries. A summary of the chart analyses presents information about the titles of library directors,…

This report presents the results of the Association of Research Libraries (ARL) 1986 survey of librarians' salaries in 33 tables. A brief introduction summarizing the most important statistical findings from the survey notes that more minority professional positions were reported in 1986, that the average salaries paid to librarians in public ARL…

This report presents the results of the Association of Research Libraries (ARL) 1985 survey of librarians' salaries in 33 tables. A brief introduction summarizing the most important statistical findings from the survey notes that more minority professional positions were reported in 1985, the median salary for all professional staff in ARL member…

This report presents the results of the Association of Research Libraries (ARL) 1984 survey of librarians' salaries in 27 tables. A brief introduction summarizes the most important statistical findings from the survey and includes explanatory notes and information on survey changes since the previous year. A major change implemented in the…

This survey provides information on 1987 salaries for professional librarians employed by members of the Association of Research Libraries (ARL), based on questionnaires completed by the member institutions. The information is provided in 33 tables, which are divided into four categories: (1) Salary Levels for Personnel in ARL Libraries; (2)…

The project was conceived to examine the current manpower situation in research libraries and to develop a methodological model for projecting future personnel needs. Eight academic research libraries were selected for investigation and three instruments developed to gather data toward these ends. A personal interview format was used to interview…

This SPEC (Systems and Procedures Exchange Center) Kit presents the results of a survey of Association of Research Libraries (ARL) member libraries designed to provide a description of how they are responding to demands for greater hours of access and service. Survey responses indicate what hours of access and service libraries are providing and…

This study, conducted at a separate serial card catalog in a major research library, measures the success of more than 400 patrons in the retrieval of serials. Patron interviews supplement data analysis to determine approaches, success rate, and underlying reasons for success or failure. An appendix includes the survey questionnaire. (Author/RAA)

This Systems and Procedures Exchange Center (SPEC) kit presents the results of a survey of library members of the Association of Research Libraries (ARL) which assessed their perceptions of expert systems and determined their level of expert system development activity; 78 of these ARL libraries returned useable surveys, and 7 submitted planning…