This paper presents the findings from research using the critical incident technique to identify the use of key competencies for communication management practitioners. Qualitative data was generated from 202 critical incidents reported by 710 respondents. We also present a brief summary of the quantitative data, which identified two superordinate…

Purpose: Employees' work in innovation processes generates ideas, but more often it serves to create conditions so that new products or services can be effectively produced or delivered. Self-organizational activities involve proactively handling new possibilities, unexpected situations, problems or tasks. The aim of this paper is to provide…

The purpose of this study is to investigate what influences employees' acceptance and resistance to a corporate e-learning initiative provided by one of the leading Banks in Greece. The results of the research provide insight into the barriers and enticers in relation to e-learning and identify areas for improvement, with a view to developing and…

Past research has shown that, as workers age, their participation in education and training declines, which is a problem in our fast changing society and economy. This study focuses on the stimulating and prohibiting reasons for participation in formal learning activities. It investigates whether employees in the second half of their career differ…

This paper aims at testing a conceptual model connecting variables of the internal and external work environment to ITES/BPO employee turnover. Based on the gaps identified from the literature that no single model explains in a comprehensive way as to why, people choose to leave and the lack of turnover studies on call centers located in India.…

This exploratory study examined the elements of a coaching model based on the best practices that first focus on providing managers with the ability to develop workers and increase productivity, before using existing models that only support the process of managing workers, when it becomes apparent that the worker is not meeting expected…

The research includes various constructs based on social exchange theory and social cognitive theory. This study mainly explored the relationships among organisational justice, trust, commitment and knowledge-sharing cognition and verified their mediating effects through two variables of trust and commitment. A survey utilising a questionnaire was…

Purpose: This paper aims to report on how an Administrative Division at a research-intensive Australian university utilised feedback data from the Learning and Growth Survey, to initiate changes. Design/methodology/approach: This paper refers to the actions taken by the Administrative Division to the results obtained from the Learning and Growth…

As higher education institutions (HEIs) look to be more commercial in their outlook they are likely to become more dependent on the successful implementation of projects. This article reports a benchmarking survey of PM maturity in a HEI, with the purpose of assessing its capability to implement projects. Data were collected via questionnaires…

The study examined the level of autonomy in one of Nigeria's third-generation universities. Findings indicated that generally government intervention was rated as not unreasonable. Specifically, the study discovered that government never exerts any influence on the appointment, discipline, tenure and dismissal of staff; entry standards and pass…

During the last two decades, many higher education systems in the world have attempted to evaluate and improve the quality of education, research and services at the university and higher education level. Countries which have been successful in these attempts have initiated continuous evaluation and applied internal evaluation as a basis for…

Immigrants' multiple identities are sources of contention as they strive in the English-speaking workplace, where they need to meet job demands and demands from employers who expect them to conform to the culture of the management (Harper, Peirce, & Burnaby, 1996; Jacobson, 2003; Katz, 2000). With California having a significant immigrant…

Purpose: The purpose of this research paper is to investigate the presence of learning conditions for non-formal and informal workplace learning in relation to the characteristics of the employee and the organisation he or she works for. Design/methodology/approach: The questionnaire developed by Clauwaert and Van Bree on learning conditions was…

This study surveyed the perceived differences in the learning potential of different work experiences, and sought to determine if these differences were reflected primarily in the type of experience, the nature of the experience, or the type of outcome associated with the experience. Research has shown that employees acquire the largest portion of…

In like manner as conventional education and teaching approaches distance education tends to model the same procedures. Indeed, formerly enriched on printed material served as a primary source. However, thanks to the developments in technology and evolution in education, computerised information has made inroads in distance education programmes.…