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Gers, Ralph; Seward, Lillie J. – Library Journal, 1985
Examines correctness of answers received to reference questions in Maryland public libraries and investigates three categories of variables that might affect that correctness: resources (number of volumes, subscriptions, staff, setting); demand (contact, busyness); and behaviors (negotiation of inquiry, interest in question, comfort with question,…
Descriptors: Evaluation Criteria, Interviews, Library Services, Library Surveys
Clement, Russell T. – Library Journal, 1985
Reports results of survey of 21 smaller to medium-sized (50,000-200,000 volumes) libraries which was conducted to determine factors used to make selection decisions in purchase of automated turnkey systems from established vendors. Factors examined include costs, software, hardware, and vendors for parts A (actual experience) and B (hypothetical…
Descriptors: Computer Software, Costs, Decision Making, Input Output Devices
