Recent research has shown mixed-mode surveys are advantageous for organizations to use in collecting data. Previous research explored web/mail mode effects for four-contact waves. This study explores the effect of web/mail mixed-mode systems over a series of contacts on the customer satisfaction data from the Florida Cooperative Extension Service…

The No Child Left Behind Act (NCLB) of 2001 guides school policies on teaching and assessment and promotes school interventions that focus on learner-centered pedagogy. Despite this emphasis on learner-centered pedagogy, significant numbers of Title I elementary students in Florida achieved below state standards from 2006 to 2009. This study used…

Background/Context: In order to develop effective strategies for retaining able and committed teachers, it is important to understand how new teachers experience their work with their colleagues. A previous qualitative study conducted by the authors and others presented a conceptual framework for understanding new teachers' experiences of the…

A study examined ways of improving the response rates of employers to followup surveys collecting information on graduates of community colleges in Florida. Followup study procedures and instruments that had been used in the state were modified to provide for greater faculty involvement in placement of students and identification of employers and…

Because of the poor response rate to St. Johns River Community College's follow-up surveys on program completers, the college decided to develop a postcard format survey form in the hope of improving survey response rates. After reviewing a similar follow-up survey postcard used by another two-year college in Florida, the project staff settled on…