The authenticity of a leader impacts the organizational environment and contributes to the success and stability of the individual, the team, and the organization. Although emotional intelligence has been used as a predictor of authentic leadership, the assessment of the leader has been largely self-reported. The purpose of this quantitative…

Diverse influences on national higher education (HE) systems result in variability in organisational cultures in academic workplaces. We implemented the competing values model of organisational culture to explore the departmental cultures at Czech public universities and the workplace perceptions of academics from different cultures. The…

Purpose: The main purpose of this study was to validate the Dimensions of Learning Organization Questionnaire (DLOQ) in a Vietnamese context. Using the DLOQ as a research tool, this study also investigated the impact of demographic features on participants' perceptions of learning organizations (LOs). Design/methodology/approach: Data were…

The purpose of this quantitative research study was to determine employees' perceptions of their supervisors' ethical leadership and the perception's impact on employees' job satisfaction and organizational commitment within the community and technical college system in Louisiana. Three validated instruments (Ethical Leadership Scale, Minnesota…

Purpose: Because of the nature of their work, frontline service employees are highly exposed to customer incivility (CI) and are required to perform surface acting (SA) in such circumstances. Both CI and SA have detrimental impact to a sustainable workforce. This study aims to investigate the psychological effects of CI and SA on emotional…