The video game industry is a global multibillion dollar industry with millions of players. The process of developing video games is essential for the continued growth of the industry, and developers need to employ effective strategies that will help them to create successful games. The purpose of this explorative qualitative single case study was…

Institutions of higher education have faced many challenges over the last few decades. Though many large institutions have the resources needed to respond to these challenges, small institutions have had to be innovative in the ways in which they are adapting. There are similarities between the external challenges that institutions face today and…

Service blueprinting offers a method for analyzing and improving service experiences. This service design technique is commonly used in many service industries, but research exploring its application within a higher education context is very limited. The purpose of this case study was to describe the use and effects of extensive service…

Intercollegiate athletics programs have become a signature brand for many colleges and universities and have become a prominent revenue builder for many institutions. The problem addressed in this qualitative multiple case study was the lack of understanding of perceptions of current and former student-athletes regarding actions that college…

Relationships are vitally important in all aspects of life, and especially in the Army, when sometimes life or death decisions are required. Mentoring is a developmental relationship where experiences are shared between two people, one with greater experience and one with lesser experience, based on mutual trust and respect. The purpose of this…

This study determined the teacher-perceived experiences within the blended learning environment to fill a void in previous data. The three research questions defined blended learning, explained strengths and challenges, and provided feedback on teaching programs. This qualitative case study used an ethnographic framework through interviews,…

Although rare when compared to other crimes or disasters that occur on college or university campuses, active shootings still affect educational institutions. These campus shootings are also heavily publicized in the media; therefore, everyone can see the damage these tragedies cause. However, while various strategies and plans exist to help in…

The purpose of this qualitative case study was to investigate the lived experiences of enlisted military veterans living in the United States, seeking employment in the civilian workforce after transitioning from active duty military service. This study also explored the enlisted military veterans' perceived effectiveness of the redesigned…

Leaders in four-year, public and private institutions have implemented international branch campuses to potentially increase revenue and promote institutional prestige. Although these efforts have received significant attention, they have not always been successful. Studies have identified the reputational risks often associated with international…

The U.S. healthcare system lacks incentives and quantitative evaluation tools to assess coordination in a patient's care transition process. This is needed because poor care coordination has been identified by many studies as one of the major root causes for the U.S. health system's inefficiency, for poor outcomes, and for high cost. Despite…

This qualitative case-study research examined the influence of childhood and adolescent music performance experiences on self-efficacy and perceptions of success in adults. Eight 26- to 32-year-old, college-educated, adult professionals sharing membership in the same "a cappella" music performing group were observed, interviewed, and…

Although literacy coaching is used as a professional development mechanism in many schools to facilitate teachers' learning, few studies have looked carefully at the discourse used by literacy coaches who have successfully increased the professional capacity of teachers with whom they work. This qualitative multiple case study is grounded in the…

Within the educational arena today, leaders face many problems ranging from shifts in governmental mandates and regulations, to increased expectations for teachers and administrators in order to improve academic outcomes. Combining facets of leadership behaviors with organizational changes, the educational arena has become more complex compared to…

The purpose of this qualitative explanatory case study was to address the lack of understanding regarding how, why, and when former students trained in self-coaching apply a self-coaching process toward the attainment of personal goals post training. The two research questions of the study were, "how do former students trained in…

This dissertation builds upon previous coaching research by providing a deep examination of a university success coaching program that uses an International Coach Federation (ICF) coaching framework. The dissertation seeks to identify how ICF coaching compares to the findings of previous research, what training is required to be an ICF coach at a…