A new Danish act regarding library service has initiated several projects in order to promote libraries and to provide library staff experience in using the Internet to communicate with end users. Most public Danish information is found on official World Wide Web sites, and there is a tendency to publish online versions instead of printed…

Discusses use of microcomputer at Chicago Public Library to generate a "subject guide" wall chart of 549 frequently requested subjects with corresponding Library of Congress and Dewey classification numbers. Background of the project, computer software used, field testing, cost, and errors are noted. A copy of the chart is appended. (EJS)

Discusses the applications of online systems and other computerized systems in public library information and referral (I&R) services. A number of specific examples are presented and computer equipment and software relevant to I&R services are listed in two tables. A 10-item reference list and an appendix of I&R projects are attached. (JL)

Discusses the British Library's role, identity, and expectations, and comments on successes, charges, and copyright problems of the Lending Division, the current image of the Reference Division, controversial areas within the Bibliographic Services Division, and criticism of library research associated with the Research and Development Department.…

History and analysis of library services to adults--educational, informational, and recreational. (LS)

Describes the Government Information Service of Florida's Palm Beach County Library System (PBCLS). Highlights include models for service, the need for specialized government services, costs versus benefits, the Question-Response Service and Government Web site, and keys to success. (AEF)

A survey of 66 libraries providing bookmobile services found that the main constraint on bookmobile services is the lack of funding, that most bookmobile librarians do not receive enough questions to warrant carrying reference sources, that only 5% were equipped to handle physically challenged patrons, and that more than 30% had automated…

Describes a survey of public librarians that examined their understanding and use of bibliographic instruction and their beliefs about the role of instruction in reference services. No consensus was found, but respondents' views seemed to be mediated by training in bibliographic instruction, library size, and the library's policy on user…

Discusses various aspects of home schooling, including reasons that parents choose home schooling, two major schools of thought on home education, historical perspectives, and legal issues. The role of the public library is examined and some services offered to home schoolers are described. A bibliography of books for parents is provided. (10…

Reviews the results of studies that have measured manual and online reference performance in public libraries. Topics discussed include librarian interactions with patrons; characteristics of successful online searches; the recall and precision tradeoff; and the cost effectiveness of online searching. (two references) (CLB)

Describes the planning, organization, and implementation of a reference workshop offered as a continuing education option for reference librarians at the Queens Borough Public Library (New York, NY). Participant evaluations are analyzed, recommendations for future learning activities are presented, and assignments and the evaluation form are…

Describes use of the STAR (System Training for Accurate Reference) program at the Baltimore County Public Library to improve the interview skills of reference staff. The effectiveness of the program, staff training, performance evaluation, and effects of budget cuts are discussed. A sidebar summarizes STAR behaviors: open questions, verifying, and…

In February 1991, OCLC tested its newly developed product--the FirstSearch Catalog. Designed distinctly for the end user, FirstSearch is an online computer system providing access to a variety of databases. By October 1991, the system was made commercially available to all OCLC member libraries. The Ohio State University served as a test site for…

Discussion of the ability of library staff to completely and correctly answer reference questions focuses on a training program developed by Baltimore County Public Library (BCPL) to increase the accuracy of reference staff performance. Technical feedback skills and peer coaching are discussed, and the need for administrative support is…

Examines whether library reference staff are cognizant of newspapers as a potential source of reference information, and explores what happens when library staff members make referrals--often a sign that they do not know the answer to the question themselves. Discusses results of a recent study of public libraries in Canada which revealed that…