Discusses the implementation of free online search services at the Mount Vernon Public Library for all registered borrowers of the county library system. Policy decisions and planning, operating procedures, publicity, and usage evaluation are noted. Retrieval procedures, search request forms, and sample searches are appended. (EJS)

Presents a planning guide for implementation of online services at a public library, consisting of: (1) identification of public service goals and online reference objectives, (2) needs assessment, (3) manipulating the political environment, (4) project description, (5) time schedule, (6) preliminary budget, and (7) evaluation. (SW)

Discusses use of microcomputer at Chicago Public Library to generate a "subject guide" wall chart of 549 frequently requested subjects with corresponding Library of Congress and Dewey classification numbers. Background of the project, computer software used, field testing, cost, and errors are noted. A copy of the chart is appended. (EJS)

Authors share their experiences in training Oklahoma Teletype Interlibrary System/ Oklahoma Information Line (OTIS/OIL) personnel in the techniques of "profiling" searches during a one day workshop. Components of the workshop described are straight lecturing, interactive lecturing, role playing, and problem solving. (JPF)

Offers practical tips and suggestions on how to conduct user surveys to evaluate library services. Topics include how trends, such as online services impact library reference services; incorporating survey questions into reference interviews; segmenting academic and public library users; questionnaire design; measuring value; and tabulating…