Describes a survey of public and academic libraries in Ohio that was conducted to examine the processes used to select and implement integrated library systems. Machine readable records are discussed, the computer environment in libraries is described, and satisfaction with the systems is examined. (eight references) (LRW)

E-mail reference services in Ohio public libraries was studied using the survey method in January 1999. Through the Ohio Public Library Information Network (OPLIN), the researcher identified 94 Ohio public libraries that have World Wide Web pages that host an e-mail address as a contact method. Fifty-nine questionnaires were returned, resulting in…