The reference interview is a critical function of reference work; what a librarian says and does can either build a relationship of trust and satisfaction with patrons, or serve to distance them from librarians. This pilot study examined the attitudes of academic and public librarians toward the reference interview. Librarians from Kent State…

The purpose of this study was to determine what services and materials are presently being offered to school teachers by public libraries. Sixty sample libraries chosen randomly from all libraries serving 100,000 or more people in Ohio, Pennsylvania, Indiana, Michigan, and Illinois were sent a questionnaire surveying services and materials they…

This study was designed to discover what the sources of stress are for a reference librarian working in a public library; other objectives included finding out how reference librarians manage stress and identifying their sources of job satisfaction. The study looked at many possible stress factors indicated in the literature review, such as the…

Public schools in Ohio are adopting whole language, literature-based curricula. As a result, teachers are using the public library more frequently, borrowing greater quantities of books and materials, and asking librarians to assume non-traditional roles such as that of curriculum planner and teacher. The purpose of this study was to examine how…