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Download full textChilders, Thomas; Van House, Nancy A. – 1989
This study investigated the construct of effectiveness as it applies to public libraries and developed a methodology that can be transferred to other types of libraries and organizations. The research team began by compiling a list of indicators that are commonly used to gauge library effectiveness within the areas of: (1) services access; (2)…
Descriptors: Evaluation Criteria, Evaluation Methods, Library Research, Library Role
Peer reviewedVan House, Nancy A.; Childers, Thomas – Library and Information Science Research, 1990
Describes the Public Library Effectiveness Study (PLES), which was designed to apply models and methods of organizational effectiveness research to public libraries. Indicators of public library effectiveness are described, factor analysis results are presented, implications for evaluating library performance are discussed, and further research is…
Descriptors: Evaluation Methods, Factor Analysis, Interviews, Library Research
