Purpose: This paper aims to present the lessons learned during the design and implementation of a quality assurance system (QAS) in an academic unit and considers the regulatory changes to institutional accreditation in Chilean higher education, the international standard ISO 21001:2018, and the stakeholders' requirements.…

Community-engaged scholars, practitioners, and community partners often find the language of community engagement challenging. Words like "participate," "collaborate," "partner," or "engage" fail to convey who in a community-university partnership has voice and authority in decision-making and responsibility…

In 2010, University of Tennessee Extension conducted a strategic planning effort focused on the subsequent 10 years. The process involved approximately 3,000 Tennesseans in online surveys, area meetings, opinion polling, and focus group sessions. This article describes the process, tools, and outcomes--which included a comprehensive strategic…

Purpose: The purpose of this paper is to profile the development of a bicycle parking hub at the University of Tasmania to illustrate how the Academic Operations Sustainability Integration Program promotes real change through the engagement of stakeholders from across an institution to deliver campus sustainability. This case study outlines one…

This study aims to improve the competence of school teachers in the Province of North Sumatra, Indonesia, through collaboration between the Universitas Negeri Medan and local governments. It introduced a training program model to school teachers in 33 regencies and cities, comprising activities as agreed in a Memorandum of Understanding. The…

This study compares and contrasts four international faculty development programs for blended learning in order to understand the benefits, challenges, lessons learned, and recommendations from such initiatives. The benefits identified for faculty members, who participated in these programs, were that they became more reflective of their teaching…

The strategic planning process requires considerable detail, much of which is covered in traditional literature on strategic planning. Using actual and existing strategic plans as example, we discuss aspects of strategic planning in academic settings that are often not addressed. We present a list of action items that should be considered as part…

This action research dissertation study was undertaken to establish the foundation of a comprehensive evaluation component for the Turn-It-Around (TIA) workshop intervention program at Arizona State University (ASU), and was delivered in the form of a program development consultation. The study's intent was to enhance the ASU Counseling Service's…

Higher-education institutions in Texas are increasingly exploring innovative approaches to structuring and delivering degree programs. Several institutions have developed competency-based degree programs, which aim to offer new pathways for students to obtain postsecondary credentials and to reduce higher-education costs for students by focusing…

This article describes the planning of a multi-agency and multi-stakeholder evaluation of the implementation of supportive housing. The Ottawa Housing"Plus" Collaborative Communities project is a collaboration between university-based evaluators and members of a local network of supportive housing providers. The objectives of the…

Evaluation client characteristics are outlined, based on experiences of the Office of Instructional and Management Services, University of Illinois at Urbana-Champaign, and contract evaluators for industry and other higher education institutions. Objectivity, expertise, sensitivity to client needs, standardized data presentation,…

The evolution of tech prep during the late 1990s was examined in a 4-year longitudinal study of 8 selected tech prep consortia since reauthorization of federal tech prep legislation in 1998. Cross-consortium results pertaining to curriculum reform, articulation, academic standards, and other essential elements of tech prep were examined along with…