Higher education institutions educate those who are the most talented and best able to secure the future for the next generation. This study examines an efficient strategy process in higher education and emphasises the importance of sufficient dialogue during the process. The study describes the strategy process of the Turku University of Applied…

The differences between evaluation of academic units and evaluation of administrative units are discussed, and the development and implementation of a procedure for administrative unit evaluation at the University of Illinois at Urbana-Champaign is described. (MSE)

A discussion of administrative program evaluation addresses the problem and opportunity of evaluation from the perspective of the administrator or institutional researcher by suggesting criteria for deciding on the need for formal evaluation, examining several evaluation design strategies, and looking at how evaluation can enhance organizational…

Issues in the evaluation of the college planning process are examined, and 13 questions to be addressed in assessing both strategic and operational planning functions are presented, including criteria for evaluating (1) the decisional aspect of planning, (2) planning data, and (3) the process. Evaluation methods are also discussed. (MSE)

Information use can be defined in many ways depending on a variety of organizational, personal, and presentational factors. The experience of evaluation researchers provides some guides for practice. (Author/MSE)

A strategy is proposed for using student assessment to support the role of colleges and universities as learning-centered communities. It reframes the practice of formal, internal academic program review to focus on student learning and provides examples of data needed to support this process, some generated by the institutional researcher and…

Measurement of the effectiveness and efficiency of college business affairs offices demands attention at all times and must deal with the institution's specific needs and considerations. Alternative approaches to data collection and interpretation are available, but all should focus on cost, confidentiality, user satisfaction, and service…

The future of faculty development programs will benefit most from a systematic assessment of program goals, a factor often ignored or taken for granted while program process and product are evaluated. (MSE)

Given the importance and visibility of athletics programs, campus administrators have an obligation to both individual athletes and the campus community to sponsor ongoing evaluation of athletic program performance on and off the field in relation to the institution's educational mission. (MSE)

An evaluation of a counseling center must examine its goals, activities, and impact and determine the desired balance among preventive, remedial, and developmental objectives. (MSE)

Analysis of the first cycle of academic program review at the College of St. Catherine (Minnesota) discusses recommendations resulting from reviews, insights about faculty and committee perceptions, and new directions for the second cycle. It is noted that the second cycle will focus more on program activities and output than on traditional input…

Review of literature concerning the use of program review in higher education lists sources discussing the review process, focusing on the links between program review and other institutional processes, and addressing application of program review principles and practices to different higher education settings. Critical factors for successful use…

Analysis of responses of 36 academic departments in a research university to a newly-implemented program review process after its first 6-year cycle, and to the 236 specific recommendations emerging from it indicated departments were most likely to act on recommendations if action was explicitly assigned and that most department chairs felt the…

The "academic ratchet and administrative lattice" framework for examining costs and productivity in college administration is applied to the University of Delaware. The productivity of academic units is analyzed quantitatively and issues in overstaffing and overbudgeting of administrative units are discussed. Faculty staffing trends from…

This paper describes the application of a Total Quality Management strategy called Plan-Do-Check-Act (PDCA) to the projects and activities of an institutional research office at the Virginia Polytechnic Institute and State University. PDCA is a cycle designed to facilitate incremental continual improvement through change. The specific steps are…