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| User Satisfaction… | 2 |
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Peer reviewedHilchey, Susan E.; Hurych, Jitka M. – RQ, 1985
Based on questionnaires collected from 1980 to mid-1984, this study evaluates user satisfaction with online reference services at Northern Illinois University Library. Highlights include frequency of databases searched, relevance of references, search value, defining and measuring information needs, and suggestions for improvement of service and…
Descriptors: College Libraries, Databases, Higher Education, Library Services
Peer reviewedBlood, Richard W. – RQ, 1983
The online search evaluation form recommended by the Machine-Assisted Reference Section Committee on Measurement and Evaluation of Service of the American Library Association is discussed. Each of the 10 questions recommended for inclusion and questions rejected as inappropriate are analyzed. Eleven references and the Search Evaluation…
Descriptors: Evaluation Criteria, Libraries, Library Associations, Library Services
