In this article, Julia So discusses the purpose of program assessment, four common missteps of program assessment and reporting, and how to prevent them. The four common missteps of program assessment and reporting she has observed are: (1) unclear or ambiguous program goals; (2) measurement error of program goals and outcomes; (3) incorrect unit…

Is assessment a top-down bureaucratic mandate, an undertaking that seems to have little to do with improving practice, an inauthentic activity that frustrates and disempowers, an afterthought? Or is it a process embraced and enacted together by all stakeholders as a means to learn and grow and enact change in the world? The authors of the…

The Community Outreach Centre (COC) is part of the Community Development portfolio in the Division of Student Affairs at Queen's University in Kingston, Ontario, Canada. It opened in fall 2007 as a resource and support centre for students who live off campus. The overarching goal of the centre is to cultivate community among off-campus students…

This issue of "Assessment Update" presents the following articles: (1) A "Wisdom of Crowds" Approach to Outcomes Assessment (Gregory Burton); (2) Editor's Notes: Collective Assessment and DQP Follow-Up (Trudy W. Banta); (3) Satisfaction with Data Management Systems in Standards-Based Alignment (Brett Everhart and Jeanne M.…

This issue of "Assessment Update" presents the following articles: (1) Mission Accomplished! The Development of a Competence-based E-portfolio Assessment Model (Shelley Schuurman, Scott Berlin, Jamie Langlois, and Julie Guevara); (2) The Third Rail of Assessment--Dangerous but Powerful (Dale L. Mort); (3) Video Killed the Radio…