Purpose: This paper aims to examine the roles of quality managers at community colleges, their experiences balancing accountability and improvement and their insights into the future of quality assurance. Design/methodology/approach: This phenomenological, qualitative study used semi-structured interviews with eight community college quality…

In its first Career and Technical Education (CTE) playbook, "Putting Career and Technical Education to Work for Students" (see ED609912), ExcelinEd examined the need and rationale for strengthening statewide CTE programs and provided a process that state policymakers can undertake to do just that. Serious efforts to develop and…

The purpose of this study was to understand the decisions elementary principals have made during the Common Core State Standards reform. Specifically, (a) what decisions principals have made to support Common Core implementation, (b) what strategies elementary principals have employed to communicate with stakeholders about Common Core State…

There is a growing call for evaluation capacity building (ECB); although the area currently lacks a rich research base, there are few robust methods and practice through which to define it. The argument in this article is that the impact of evaluation is mediated by program stakeholders' engagement in evaluation activities. This mediation provides…

This dissertation offers a case study of the YMCA of the USA's pilot Higher Education Service Project (YHESP) with 61 local YMCAs on how the collaborative evaluation approach functioned to facilitate an organizational culture around evaluation and reinvention strategies of YMCAs as college access service providers. Multiple data collection sources…

As readers of "Assessment Update" know, the call for assessment is sweeping over the globe, so much so that faculty and administrators are finding it difficult to ignore it--though many may wish they could. Unfortunately, awareness does not lead to an increase in assessment implementation because fear of assessment is still widespread. The push…

For the internal evaluator, the issue of trust can be one of the more difficult ethical matters to manage. An organization might choose to conduct an internal program evaluation for a variety of reasons, including capitalizing on the abilities of invested stakeholders to assess aspects of a program, building an institutional culture oriented…

Quality has become a priority issue for all concerned with early childhood care and education services. Starting from the premise that quality is a relative and dynamic concept based on values and beliefs, this collection advocates that the process of establishing definitions of quality should involve a range of stakeholder groups. The chapters…