Background: Australian disability services must comply with quality standards defined by federal government. Standards are abstract, focus on paperwork and rarely describe what good service quality looks like in practice. This research explored frontline day service staff's perceptions of good service quality to identify ways that it may be better…

University employees experience high levels of workplace stress, with the perception that it is increasing, due to less autonomy, increased student numbers, excessive administrative work and role ambiguity. This study is part of a larger evaluation of the effectiveness of a Mindfulness, Self-Care and Resiliency (MSCR) program to improve the…

Since 2008, Victoria University (VU) Library has employed 20 or more Student Assistants annually who work on a casual basis for up to 12 hours per week during terms/semesters to staff the Library in Study Hall mode (where there is self-service access to PCs and collections and limited staff assistance). This initiative appears to have been highly…

Background: The aim of this study was to evaluate active support (AS) training and to investigate changes to perceived engagement in domestic tasks, opportunities for choice, frequency of challenging behaviour, and level of support needs. Method: Participants were 12 adults with ID aged 27-57 years (M = 37 years) residing in three group homes, and…

This paper reports on the findings of a research project that elicits the main factors impacting on the performance of workplace assessors in the oil and gas industry. The purpose of the paper is to reveal the significance of the role of workplace assessors and the subsequent impact upon workforce engagement. One model of employee competency…

The special employment program in Yooralla Society of Victoria (Australia) began operation two decades ago with establishment of sheltered workshops. As part of an overall review of Yooralla's programs, a survey was conducted as a first stage in evaluation of the workshops--Ability Industries and Ability Press. The aim of the research project was…

A research project determined the impact of workplace language and literacy inclusive training (LLIT) on key aspects of the workplace in regard to the process of workplace change. Over 500 respondents in more than 30 different Australian workplaces representing 13 industries across 5 Australian states took part. The study developed and used five…

This volume contains all statistical data from a research project that determined the impact of workplace language and literacy inclusive training (LLIT) on key aspects of the workplace in regard to the whole process of workplace change. The document presents the principal data on which the findings and recommendations are based. A general…