Describes a situation within an organization where a new problem-solving and decision-making program was being instituted and the development of a preparation program to acquaint program leaders with the changes. Objectives of the preparation program and elements of the guide and video that were utilized are discussed. (MBR)

Defines multimedia, explores uses of multimedia training, and discusses the effects and challenges of adding multimedia such as graphics, photographs, full motion video, sound effects, or CD-ROMs to existing training methods. Offers planning tips, and suggests software and hardware tools to help set up multimedia training programs. (JMV)

Enumerates, in a checklist form, the characteristics of well-developed, effective instructional programs for the purpose of providing criteria for the review of environmental education programs, the quality of individual program objectives, and the technical characteristics used in meeting the objectives. (eight references) (Author/MCO)

An instructional system design model was developed for training new employees of the American Express TRS (Travel Related Services) Company, Inc. on the Distributed Office Support System (DISOSS), an electronic mail system. The project used the Interservice Procedures for Instructional Systems Development, which consists of five phases: analysis,…