These two documents are part of the customer service training program provided to employees of a large metropolitan hospital. The first manual contains customer service training activities for the hospital's dietary aides, cashiers, patient service representatives, and parking attendants. The activities are organized in three sections as follows:…

This manual is a guide to an interactive training program designed to address key skills necessary in today's high performance workplace. The module is intended to meet the learning needs of production workers who may have limited basic skills or literacy. This module, which addresses conflict resolution, focuses on helping employees understand…

Instructional materials are provided for a course that deals with improving assertiveness and attitude at work. Designed for use in a workplace literacy project, the course, developed by Mercer County Community College (New Jersey) and its partners, is also intended to teach students techniques of dealing with difficult people and effective…

This curriculum project focuses on U.S.-Soviet relations and the choices that U.S. citizens face today in addressing the Soviet Union and the threat of nuclear war. This book is intended as a resource guide to accompany a 22-minute video presentation and student text that are part of the "Four Futures" curriculum. The resource book…

Positive Adolescent Choices Training (PACT) is a health promotion program providing violence prevention programming targeted at black youth, at high risk for becoming either perpetrators or victims of violence. Conducted by the School of Professional Psychology of Wright State University in Dayton, Ohio, in cooperation with Dayton Public Schools,…

Four areas of college management responsibility are reviewed: the mission of the organization; administrator/faculty relationship; individual stress; and measuring organizational health. According to Argyris (1980) an organization updates its goals (1) as a consequence of detecting and solving routine problems, and (2) through periodical…

A dialectical conception of career development focuses on self and environmental interactions involving four dimensions: physical, physiological, psychological, sociological, and economic. When indivdiuals perceive the relationships among experiences in these dimensions as synchronous (complementary), they experience relative stability in their…

At the Ontario Institute for Studies in Education of the University of Ontario, a course entitled Developing and Leading High Performing Teams: Theory and Practice is experimenting with a design that surfaces the action/reflection paradox for the purpose of learning how to manage this polarity. Whether the product is defined as services or goods,…

This action research project implemented and evaluated a program to enhance students' prosocial behaviors. The targeted population consisted of students in two second and one third-grade classrooms in a declining urban area of a large midwestern city. The problem of inappropriate behaviors was documented through discipline reports, anecdotal…

This ethnographic study examined students' definitions of violence and aggression, the context in which threatening situations occur, and the strategies and consequences that a group of 30 urban African-American elementary school children used when they were in threatening situations. Data were obtained from several sources, including participant…

This "Connecting With Others" curriculum for kindergarten through grade 2 will help students learn to be sensitive to differences, resolve conflicts without resorting to violence, and learn tolerance and acceptance of others. Includes 30 lessons divided into five skill areas: Concept of Self and Others, Socialization, Problem Solving and…

Provides a personal view of a midsized urban school district's efforts to implement conflict-resolution programs throughout the district. The authors present the different approaches used and reflect on the successes or failures of each approach. Recommendations for overcoming common obstacles in program development are offered. (GLR)

The purpose of this study was to describe how four teachers in four different cities in Missouri implemented a constructivist-based learning environment (CBLE) that included an innovation cluster that paired an emerging online technology with a unit design framework. The motivating question for the study originated from prior research on teacher…

According to the U.S. Department of Education, 39% of public school students were considered to be part of a minority group in 2000, as opposed to just 22% in 1972. Although the increased diversity offers many opportunities for staff members and students to learn from one another, not all members of the school community adjust quickly to a…

We are delighted to welcome you to the International Psychological Applications Conference and Trends (InPACT) 2016, taking place in Lisbon, Portugal, from 30 of April to 2 of May, 2016. Psychology, nowadays, offers a large range of scientific fields where it can be applied. The goal of understanding individuals and groups (mental functions and…