This report of the Ombudsman at Cornell University discusses: the composition of the staff; the volume of work; the sources of the complaints (the office serves the whole University community); the classification of complaints by subject, and source of complaints by College or Agency; the procedures used in handling the complaints; the types of…

A new approach to the development of strategies and procedures for rational resolution of value conflicts is described and illustrated. Strategies are based on 6 tasks for meeting the standards for a rational value judgment discussed by Jerrold Coombs (1971). The 6 tasks involve reducing differences in each of the following: the interpretation of…

Two aspects of dialectical psychology are considered: the synthesis of a larger cognitive system from two previously separate parent systems, and a demonstration of how and why dialogue undergoes continual change with occasional eruptions of logical contradictions. (JMB)

Focuses on the identification of principles and strategies to be followed in conflict resolution. (Author/MLF)

Outlines the Mt Diablo High School (CA) conflict resolution program that has become a model program. In its first two years it has been responsible for a 67 percent reduction in the number of student conflicts. (MD)

Draws examples of creative problem solving from the negotiations by delegations from Egypt, Israel, and the United States at Camp David in 1978. Uses Bales's "Field Diagrams" to show the relationships of the participants. Uses Taylor's five levels of creativity to rate decisions. (BH)

After considering some of the influences within our society that are increasing the number and seriousness of group conflict, this article examines the nature of conflict and the role of conflict management in either promoting or reducing these divisive forces. This article also illustrates the use of conflict reduction as a form of conflict…

Teachers are expected to provide guidance in coping, adapting, and managing conflicts. Ways to resolve conflict include achieving a balance between work and family life goals to increase personal, family, and work satisfactions. (SK)

Examined susceptibility of marital observations to purposeful faking. Behavioral observations of couples' problem-solving behavior during a conflict-eliciting task were obtained under neutral instructions and under instruction to fake. Evidence for differential responsiveness of marital types to faking instructions was limited and evident only in…

This article examines conflict resolution through environmental mediation. Using several case studies the author defines and outlines the various approaches taken in resolving conflicts over environmental issues. It was concluded that some environmental disputes can be solved more satisfactorily and more quickly by using negotiation and mediation.…

Discusses the importance for teachers of conflict resolution through negotiation and describes a model teachers' workshop on conflict resolution. (JG)

An Elmira, New York, elementary school resolves its playground disputes by allowing students to settle most of their own disagreements with the help of upperelementary students trained as conflict managers. Adult supervisors stop fights and give disputants a choice: discuss the problem with the principal or the conflict managers. Kids invariably…

Defines the cooperative group decision-making process of consensus, contrasts it with voting and compromise, and presents an illustrative situation. Describes individual consensus skills, the role of group facilitator, pitfalls of the process, and use of consensus in educational settings and large organizations. (SV)

Describes the use of conflict resolution in the camp setting. Outlines steps in the negotiation process and in hiring staff members who are good conflict managers. Presents three conflict-resolution practice exercises. (KS)

Once a college or university has chosen a consultant, details of the relationship may need negotiation, and a contract protecting both parties must be drawn up and signed. A range of contract options is available, depending on the nature, cost, and sensitivity of the work to be done. (Author/MSE)