Critical peace education literature has focused attention on how programmes that promise to teach peace contribute to and contest existing power relations. However, using social theory to work out the relationship between peace education programmes and their context is only beginning. This paper uses a document review and interviews with experts…

Soft skills are becoming increasingly important and will be critical for success in the Information Systems profession. Employers complain about a lack in soft skills among graduates from tertiary education institutions. No agreement exists about what these skills actually are, which are of importance, and how acquiring these soft skills should be…

Planning ahead, practicing your response for various scenarios, being open and honest, showing empathy and respect for other peoples' perspectives and assuring stakeholders that you have the situation covered are the foundations of communicating successfully during a crisis, experts say. This article provides strategies for Community College…

This is a case study of a conflict management intervention in two secondary schools in post-apartheid South Africa. The feature of the intervention that we examine is the use of play as an educational strategy. The literature attests that play can facilitate change by allowing learners freedom to change their behaviour and opportunities to explore…

Instructional consultation in postsecondary institutions is explored by examining problem solving behaviors of instructional consultants and their faculty clients. Study goals were to: determine whether instructional consultants or the faculty clients guide the discussion during instructional consultation; describe the issues discussed by…

Effective management relates to creativity, good leadership, and a strong educational basis. Managing conflict is one of the main responsibilities to be an effective administrator. The purpose of this study was to investigate conflict management methods that administrators are using and what the perceptions of subordinates. Thirty-eight…

The University of Oklahoma librarians underwent a dramatic challenge to their faculty status in the 1990s. This article chronicles that challenge and documents the events that led to the retention of faculty status by the librarians. The event is analyzed in the context of conflict resolution research. (Author/AEF)

A study attempting to disclose dilemmas encountered by university professors as a means of better understanding their inner world is discussed. The nature of these dilemmas is investigated via the thinking aloud technique. Twelve subjects were asked to think aloud about dilemmas they encountered in their work, and the flow of thoughts was…

Collective bargaining is seen as a process of shared authority used in some institutions to manage conflict. Some ways in which parties to bargaining can significantly alter their relationships to promote constructive and creative outcomes of conflict are suggested. (MLW)

Issues in the resolution of departmental conflict by university chairs of educational administration departments are discussed in this paper. The need for finding more constructive ways to handle conflict is highlighted by a survey of 808 department chairs at 101 research and doctoral-granting universities, in which chairs identified…

Mediation, in which a neutral third party helps two people come up with their own solutions, is being used to settle faculty and staff grievances. Experiences at the University of Massachusetts at Amherst, Duke University, Emory University, and the University of Cincinnati are described. (MLW)

This self-inquiry study, by two untenured women faculty in leadership roles, attempted to identify and analyze internalized oppressive thinking and behavioral responses to specific institutional situations using Senge's (1990) theory of structural archetypes in organizations to uncover patterns underlying the identified responses. Data included…

The use of neutrals in higher education collective bargaining is considered, with specific reference to a pilot project in which a neutral worked for over a year with the administration and faculty union at a two-year public community college. Eighteen propositions that may promote the creative use of third parties are offered, including the…

This paper presents a realistic assessment of the pressures and problems facing college deans. Deans are in the position of having to deal with their faculty on one hand and the university administration on the other, placing them in the position of balancing interests and interpreting positions between two groups who often do not understand each…

To manage classroom conflict effectively, college faculty need to be able to identify and analyze the problem and find solutions. Problem identification addresses who is involved; nature of the conflict; when it happened; where it happened; resolution attempts; and consequences. Solution identification includes developing a positive attitude;…