In this follow-up to "Guidance for Every Child," author Dan Gartrell, EdD, expands on the advice broached in that book -- that children need guidance rather than discipline. Guidance is teaching for healthy emotional and social development. On a day-to-day basis as conflicts occur, guidance is teaching children to learn from their…

This document is a trainer manual for a five-day workshop on social conflict and negotiative problem solving. Objectives of the workshop include an understanding of (1) personal orientation to conflict; (2) differences between collaborative, negotiative, and win-lose conflict-solving strategies; (3) in-depth conditions and processes for successful…

Presents a practical framework for those, such as urban education administrators, who must work with angry people. Focuses on the causes of anger, the negotiation process, trust building, problem solving, confrontation strategies and deadlocks. (KH)

Drawing on management theory, this article explores the costs, benefits, and sources of organizational conflict in the academic library context. Five responses to conflict (using power, avoiding, accommodating, compromising, and problem solving) are described, and guidelines for using problem solving to manage conflict effectively are offered. (14…

This book explores conflict resolution strategies and presents a systematic approach to mediation for peer helpers. The first part examines conflict resolution. Internal and external sources of conflict are considered. Irritations, inappropriate expectations, and unknown sources of external conflict are examined. A section on looking inside…

Addresses the following issues related to employee problem resolution: confronting rather than ignoring problems; preparing for confrontation and resolution of problems; the role of administration and middle management; character and trust as leadership factors; and management and supervisory training. (six references) (MES)

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

This skill laboratory provides a technique for problem definition and alternative methods to gather pertinent data that surrounds a given situation. Seven skills are discussed including Kaufman's tri-level needs assessment model, intergroup building, organizational slice, force field analysis, brainstorming, problem definition, and conflict…

The procedural details of three measures of family problem-solving behavior are presented. These measures are used to code videotapes that are recorded when family members discuss and try to solve a family problem that they consider important. The measures were developed to accompany methods for training parents and their preadolescent and…

This book is a useful tool for recreation educators in carrying out their responsibilities for preparing the next generation for effective service in recreation and parks. The need for this book is apparent, because few recreation curricula include courses in problem solving. It is true that many texts dealing with recreation describe policies and…

While conflict resolution programs in the elementary schools have been in existence for the last decade, few studies have provided quantitative data concerning the effectiveness of such programs. A study was conducted which used interviews and surveys to focus on the development, implementation, and results of a Conflict Manager program at one…

This list of guidelines for teachers confronted with conflict situations is intended to fill a gap in the literature, which deals almost exclusively with conflict and personnel problems from the administrator's point of view. The author lists steps for teachers to follow before, during, and after a problem arises. These guidelines emphasize the…

This guide discusses the need for decision making expertise, and the steps to attain it. First, human beings are forever encountering the necessity to make choices, because they are constantly striving to adapt to their environment and to co-exist with others, Second there is an expectation that individuals will be independent. Third,…

Charts and worksheets are provided in this guide intended to help schools and communities solve problems involved with school integration. Sections include school-community organizational structures involved in resolving conflict, suggested organizations that can provide assistance to educational programs, and available resources. Other topics…

Intended for use by teachers who are concerned with making effective responses to conflict in the classroom, this booklet describes the nature of adolescent conflict and the differences between conflict, competition, and cooperation. The theory section of this work analyzes some of the major concepts and research findings emphasized in the study…