This handbook is intended both as a text for use in medical office assistant (MOA) training programs in colleges and as a handbook for people working in medical offices. Addressed in the individual sections of the manual are the following topics: responsibilities of the medical office assistant, office organization, appointments and the waiting…

The findings of a literature review of business education in Great Britain, the United States, and Canada were as follows: business education will be in greater demand in the high school and it will be extended downward into the elementary school and upward into the postsecondary institutes, especially in the areas of keyboarding and computer…