This guide is built on librarianship training literature and customer service research from a variety of professions. It tells library managers how to identify and describe service ideals, to translate these ideals into realistic goals, and to lead new and experienced staff in fulfilling these service ideals. They are encouraged to focus the…

The International Personnel Management Association Assessment Council (IPMAAC) focuses on improving public personnel assessment in such fields as selection and performance evaluation. Author-generated summaries/outlines of papers presented at the IPMAAC's 1983 conference are provided. The presidential address is "Is There a Future for Test…

This guide was developed for the purpose of providing Nebraska's educational agencies with documentation and a rationale for effectively utilizing paraprofessionals in special education. The guide provides examples of school policies which meet the intent of Nebraska law and may be utilized to improve the productivity and effectiveness of…

THE PURPOSE OF THIS STUDY WAS TO DETERMINE EXISTING RELATIONSHIPS BETWEEN THE SUCCESS OF FOUR-H ORGANIZATION LEADERS AND CERTAIN CHARACTERISTICS, ROLES PERFORMED, AND ATTITUDES HELD TOWARD LEADER ROLES AND TO APPLY THE FINDINGS IN SUGGESTING LEADER SELECTION CRITERIA. DATA WERE GATHERED FROM 282 ORGANIZATION LEADERS LIVING IN 30 IOWA COUNTIES. ALL…

Research which resulted in the development of the United States Employment Service Specific Aptitude Test Battery for use in selecting inexperienced and untrained individuals for training as nurse aids is described. Occupational norms were established in terms of each significant aptitude measure which when combined, predict job performance.…

Background characteristics (grade point average, degree level, college quality, major, work experience, and recruitment source) were correlated with performance appraisal scores of 564 entry-level public employees. Although most agency managers surveyed believed performance was linked to those characteristics, grade point average was the only…

A discussion of student-employee management in the college admissions office looks at the philosophy underlying student use in this function, employee recruitment and hiring practices, training and compensation, monitoring of student-employee performance, and the personal and professional rewards of working with student employees in this context.…

This study examined whether individuals in higher education who are exposed to a hiring rationale based on a diversity value (minority group differences are valuable and should be relevant criteria for employment decisions in higher education) will rate affirmative action as fairer than those exposed to a compensation rationale (minority status is…

Reflecting on a career spent in assessment in personnel selection and managment, the author lists 12 things (items) that he wishes he knew about assessment. The first four items are underdeveloped ideas set aside because of the field's preoccupation with equal employment opportunity. A second set (items five through eight) comes from intellectual…

This publication is based on current personnel classification schemes collected from 74 library members of the Association of Research Libraries (ARL) in the spring of 1982. It is noted that there are many similarities among the schemes, with increased recognition of specialists, attempts to define positions in greater detail, and a growing…

This guide is intended to help state sex equity coordinators learn more about adult women's life experiences and the skills, knowledge, and abilities they develop through them. It also shows the coordinators how to help employers determine job relevance of adult women's life experience learning. Chapter 1 overviews life experience learning, while…

A national survey was conducted to identify the needs of state and local government personnel for training in technical areas of personnel selection. Additionally, information about the adequacy of existing training resources was obtained. A checklist sent to 884 large and medium state and local jurisdictions requested information concerning the…

This module on selection, supervision, and evaluation of personnel is one of a set of eight on administration and supervision and is part of a larger series of thirty-four modules constituting a core curriculum intended for use in the professional preparation of vocational educators in the areas of agricultural, business, home economics, and…

The United States Training and Employment Service General Aptitude Test Battery (GATB), first published in 1947, has been included in a continuing program of research to validate the tests against success in many different occupations. The GATB consists of 12 tests which measure nine aptitudes: General Learning Ability; Verbal Aptitude; Numeric…

The United States Training and Employment Service General Aptitude Test Battery (GATB), first published in 1947, has been included in a continuing program of research to validate the tests against success in many different occupations. The GATB consists of 12 tests which measure nine aptitudes: General Learning Ability; Verbal Aptitude; Numerical…