"Truth Without Tears" is a timely and insightful portrait of Black women leaders in American colleges and universities. Carolyn R. Hodges and Olga M. Welch are former deans who draw extensively on their experience as African American women to account for both the challenges and opportunities facing women of color in educational…

The relationship that a college or university develops with its external auditor can make a substantial contribution to the fiscal management of the institution. Since the last edition of this book more than a dozen years ago, changing standards, a shrinking industry, and tougher government regulation have drastically altered the nature of…

This book reflects the changing aspects of school human-resources management. Current concerns include the impact of new laws related to disabilities, civil rights, family and medical leave, and the testing of school bus drivers for alcohol and controlled substances. Also examined are human resources' responsibilities to military reservists and…

Myriad issues face those who manage school personnel. Explicating the wide range of activities covered by the term "personnel management" is the object of this text. It is geared for prospective and current school administrators whose responsibilities include any aspect of personnel management. The text is organized around the premise that student…

This guide is built on librarianship training literature and customer service research from a variety of professions. It tells library managers how to identify and describe service ideals, to translate these ideals into realistic goals, and to lead new and experienced staff in fulfilling these service ideals. They are encouraged to focus the…

During the period that student services evolved into a profession, it articulated a set of core values that are still intact. However, no one has explored how these values inform staffing practices in student affairs. Accordingly, the effects of these core values on student affairs staffing patterns are examined in this text. The volume targets…

This guide provides tools and strategies for recruiting, managing, and using paraeducators in schools. It offers guidelines for using paraeducators in ways that best contribute to student achievement as well as strategies for identifying best practices, time frames, and people best suited for training paraprofessionals. It includes specific…

This volume provides a discussion of the relationship between the changing nature of work and the understanding, measurement, and influence of human performance. Chapter 1, Employee Performance in Today's Organizations (Daniel R. Ilgen, Elaine D. Pulakos), introduces seven key changes in the nature of work--changes in technology, job design, type…

Thirteen papers are presented that discuss issues in public personnel decision making, specifically in the area of personnel selection. After an introduction by James P. Springer, the following papers are presented: (1) "History of Employment Testing" (Matthew Hale); (2) "Job Families: A Review and Discussion of Their Implications for Personnel…

The central thesis of this book is that personnel administration must be concerned more with the process of educational change and less with the filling of openings, more with instructional change and less with instructional personnel per se. The 12 chapters deal with these personnel administration topics: (1) the improvement of instruction…

Aimed at providing a broader understanding and appreciation of the mission and contributions of personnel management, the first volume of the seven volume handbook is authored by experts from industry, the public service, and the academic community. It is intended for both practitioners and students preparing for careers in personnel and…

This volume, part five of a six-part report, is a three-part guide that offers practical advice for recruiting, training, and managing staff for a family-support program; it includes discussions about typical problems and the ways practitioners have chosen to resolve them. Part 1 discusses how to determine the type of staff needed and how to hire…

This is the sixth and final report of the National Research Council's Committee on the Performance of Military Personnel on the Joint-Service Job Performance Measurement/Enlistment Standards (JPM) Project, a project designed to develop measures of performance for entry-level military jobs so that enlistment standards could be linked to performance…

This book has the following objectives: (1) to sharpen the skills of interviewers to increase the quality of the interview process used with diverse populations; (2) to describe the dynamics of the occupations that use a brief interview in the education and training service-producing industry; and (3) to provide measurement for statistical process…