There are often situations in facilities management where the daily repetition of certain tasks can seem meaningless to the employee if facilities managers are not conscientious. In this article, Joe Whitefield asks and answers the question: If your workplace morale is sagging a bit, what can be done to prop it up? To answer that question, he…

This article provides a systematic literature review about nonprofit and for-profit organizations using "big data" to inform performance improvement initiatives. The review of literature resulted in 4 peer-reviewed articles and an additional 33 studies covering the topic for these contexts. The review found that big data and analytics…

When it comes to project management, the IT department is typically its own worst enemy. When project requests are pushed through the budgeting process by different departments, it's up to IT to make them all work. The staff is required to be "heroic" to get the project load done. People get to work over weekends and postpone their vacations. The…

When the Individuals with Disabilities Education Act (IDEA) was reauthorized in 2004, it included provisions to reduce administrative and paperwork requirements to address concerns about burden. The Government Accountability Office (GAO) was asked to review federal efforts to reduce burden related to meeting IDEA requirements for educating…

Librarians are the ultimate information workers, with little they can count as done at the end of the day. Staying productive and motivated when there are no finished items that you have created at day's end can be difficult. For just this reason, David Allen, author and productivity expert, has proposed an information-worker-centric theory of…

This article provides a detailed description and analysis of how one Canadian institution used groups of department heads as change agents to address their most acute department head role tensions. It is demonstrated that this institution's change initiative aligned very closely to the recommendations proposed, in both the literature pertaining to…

The economic crisis has caused districts throughout the United States to cut resources and limit spending, particularly with regard to staff. However, the requirements for maintaining safe, efficiently functioning schools and for remaining in compliance with state and federal regulations have not decreased; in many cases, those responsibilities…

Special education teachers, especially those that teach students with behavioral/emotional challenges, have high attrition rates stemming from stress, job dissatisfaction, and low motivation. The external factors in the school setting and job contribute to special education teachers' attrition and disengagement. A relationship between motivation…

A return to normal after a crisis is a good thing. Who doesn't want back what once seemed lost? The problem is it usually isn't a simple task figuring out how to patch together a scaled-back training program. When the recession hit in fall 2008, trainers were asked to scale down programming and make do with fewer resources. With a recovery in full…

This paper considers teacher resilience from the viewpoint of a discipline concerned with the interactions between work design, management style and employee health and well-being: occupational health psychology. It will be suggested that there are strong parallels between interventions designed to promote resilience and those designed to reduce…

It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…

Two of the most time-consuming jobs in the library are taking inventory and keeping track of in-house uses of library material. Librarians have long been searching for more efficient solution for these two activities. New technology can be the answer to creating efficiency for libraries. In fact, if one is a SirsiDynix library, there is an easy…

We tested the hypothesis that highly structured course designs, which implement reading quizzes and/or extensive in-class active-learning activities and weekly practice exams, can lower failure rates in an introductory biology course for majors, compared with low-structure course designs that are based on lecturing and a few high-risk assessments.…

Institutions of higher education, like other large organizations, can have complex and complicated administrative structures. Nowhere is this more true than in the area of student services. Internal systems and processes that have become almost second nature to the individuals who staff administrative units can seem confusing and frustrating to…

Certified nursing assistants (CNAs) perform an important role in the long-term care system because they provide the majority of paid care to nursing facility residents. Unfortunately, annual CNA turnover often exceeds 100 percent nationally. Many factors account for this, including stressful working conditions, low pay, and limited benefits. The…