This symposium on workplace issues in human resources consists of two presentations. "The Effect of Organizational Structure on Single-Source and Multiple-Source Performance Appraisal Processes: Implications for Human Resource Development (HRD)" (Karen K. Yarrish, Judith A. Kolb) investigates ratee acceptance of single- and multi-source…

Diverse opinions are held by workers, union officials, and labor researchers about the importance of the quality of working life to workers. Major issues in this debate focus on the following questions: (1) Is there a workers' movement to improve the quality of working life? (2) Do workers seek meaning and self-fulfillment in their jobs? (3) Can…

The Organizational Communication Profile (OCP) provides a way to survey organization member attitudes, perceptions, expectations, and degree of satisfaction with the manner in which information is handled within the organization. Although the OCP is relatively easy to administer and interpret, the instrument has a complex design and provides…

This report, which is based on a review of practitioner-oriented sources and scholarly journals, uses a three-part framework to organize annotated bibliographies that, together, list a total of 104 sources that provide the following three perspectives on work force reduction issues: organizational, organizational-individual relationship, and…

In an attempt to discover management attitudes toward productivity, including management's views about worker attitudes and their motivation, managerial practices and organization, and possible changes to effect improvements in productivity, the United States Chamber of Commerce surveyed a sample of 1,870 top business executives across the country…

This document contains three papers on organizational values. "Understanding the Work Beliefs of Nonprofit Executives through Organizational Stories" (Ava S. Wilensky, Carol D. Hansen) reports on a study during which qualitative interviews featuring a story component established that nonprofit executives constitute a diffuse managerial…

A study examined the extent to which the issues of business ethics and corporate social responsibility are becoming pertinent among the United Kingdom workforce. A self-completion questionnaire sought views on a range of issues relating to employment and asked about perceptions of individual companies/organizations on work and ethical issues.…

Investigates the relationship between organizational climate and job satisfaction as reported by community college presidents. States that if boards of trustees and other college personnel wish to increase job satisfaction for their presidents, there must be open lines of communication, and board members must respond to the needs of the…

The research implications of the concepts of working knowledge and work-based learning were examined. A research agenda for work-based learning arising from the analysis of "working knowledge" was presented. The agenda listed questions pertaining to the following areas: (1) the conditions bringing about work-based learning; (2) the…

This book is designed to help people develop an action plan to enhance their situation at work. Part 1 focuses on political behavior at work as a key to advancement. It discusses assessing career setbacks and recovery from them. Subsequent sections focus on the following areas of self-study that are necessary to enable the individual to manage…

This symposium on issues in training consists of three presentations. "Improving Customer Service Training in Korea" (Namhee Kim) reports findings from interviews of customer service employees who identified these customer service issues: training for service recovery is needed; additional service gives a strong impression to customers;…

Job satisfaction, which can be defined as a feeling of fulfillment or pleasure associated with one's work, comes from many personal sources but can be nourished by supportive agency practices, daily interactions, and long-term goals. Job satisfaction is important for child and youth care workers because (1) job satisfaction and competence are…

A study was conducted to determine what factors of human resource development (HRD) or other learning interventions impede or enhance improved performance. A review of the literature suggested theories of HRD effectiveness, where HRD effectiveness is perceived as the extent to which HRD goals and objectives are achieved. Various authors state that…

These four papers are from a symposium on changing workplaces. "Women Entrepreneurs: Maintaining Business Success through Human Resource Development" (Dominic G. Kamau , Gary N. McLean, Alexander Ardishvili) investigates contributions of human resource development (HRD) to business success and reports the following: (1) women can be…

This study of the conditions of developmental on-the-job training and learning for operators in highly automated industries is written in Swedish but contains an English abstract and 18-page summary. The summary begins with the study objectives, which were to determine the following: (1) conditions of developmental on-the-job learning in highly…