Reviews studies of the relationship of job design and redesign (including skill required, variety afforded, autonomy allowed, identity of the task required, significance of the task required, feedback given, and friendship opportunities offered) to employee satisfaction and performance. (JM)

The construct validity of the Job Diagnostic Survey was examined in terms of its ability to detect expected mean differences in perceived job characteristics between people in: (a) large and small organizations, (b) large and small work groups and (c) high and low status jobs. These subgroups were compared using multivariate and univariate…

A study to explore organizational conditions that facilitate workplace learning involved 35 resource development consultants in Calgary, Alberta, Canada and line staff from 22 organizations in a 9-hour participatory research workshop using Appreciative Inquiry--a technology emphasizing the positive or "life-giving" forces which…

This symposium on issues in training consists of three presentations. "Improving Customer Service Training in Korea" (Namhee Kim) reports findings from interviews of customer service employees who identified these customer service issues: training for service recovery is needed; additional service gives a strong impression to customers;…

The definition of work has undergone a massive transition within the last decade, and this trend has major implications for vocational education. Earlier ideas of work included that it was full-time, permanent, and for life; in addition, work provided opportunities for career development, a clearly-defined employer-worker relationship, and clear…