Dissatisfaction with managers is a major cause of employee turnover The Charles Schwab Corporation surveys employees annually and holds employee focus groups and online town meetings. The information is used for the coaching and training of department heads. (JOW)

Job restructuring and worker participation in decision making is humanizing technology in the land of Volvo and Saab and cutting down employee alienation and absenteeism. (Author)

Presents an exercise to facilitate employee understanding and implementation of planned organizational change, along with techniques to introduce the concept of change into organization development workshops or supervisory training efforts. Describes barriers that stimulate resistance to change and ways to promote acceptance of organizational…

The first part of this three-part feature, subtitled "Do they measure anything worth knowing?", reviews and evaluates numerous employee survey instruments. The second, "How to pick an employee survey that works--and fits your needs," presents selection criteria, and the third is a resource list describing the most used instruments. (MF)