Purpose: The purpose of this paper is twofold: to identify and map contemporary research on advanced technology implementations for problem-solving purposes in the manufacturing industry, and to further understand the organizational learning possibilities of advanced technology problem-solving in the manufacturing industry.…

Often, users of information systems (both automated and manual) must analyze those systems in a "black box" fashion, without being able to see the internals of how the system is supposed to work. In this case of business process outsourcing, an insurance industry customer encounters an ongoing stream of customer service issues, with both…

Fitness and Wellness Place (F&W) is a network of fitness and wellness clubs in Spain and Portugal created in 2009 as a result of a buy-out from a large British operator. In 2009, F&W was operating 15 clubs in Spain and Portugal and by the end of 2011, F&W ran 25 clubs. F&W's rapid growth in the period 2009-11 had become a matter of…

Purpose: The purpose of this paper is to discuss how activity-based costing (ABC) technique can be applied in the context of higher education institutions. It also discusses the obstacles and challenges to the successful implementation of activity-based management (ABM) in the higher education environment. Design/methodology/approach: This paper…

Background: Hospital adoption of health information technology (HIT) systems is promoted as essential to decreasing medical error and their associated 44,000 annual deaths and $17 billion in healthcare costs (Institute of Medicine, 2001; Kohn, Corrigan, & Donaldson, 1999). Leading national healthcare groups, such as the Institute of Medicine,…

The "FastFit Case Study" and its companion, the "Winter Gear Distributors Case Study" provide undergraduate business students with a suitable and even familiar business context within which to initially consider the role of information management (IM) and to a lesser extent the role of information technology (IT) systems in enabling a business.…

User participation and its relationship to system success have been discussed in the information systems (IS) literature from many theoretical and practical perspectives. In reality, most of this discussion is grounded in empirical research that has yielded mixed results on the importance of user participation and its relationship to system…

The nature and extent of systems analysis in education is discussed in terms of the following specific applications: (1) Instructional systems where the concern is with the components of the system (e.g., teachers, students, material to be taught, or audiovisual systems) and their interaction in the learning process, (2) project management systems…

A study intended to provide the Defense Documentation Center (DDC) with a five-year plan for the development of improved and new microfiche products, services, and production capabilities is summarized in this report. In addition, the major findings, conclusions, and recommendations developed during the study are noted. The results of the research…

This document describes the Ohio Board of Regents' Uniform Information System which became operational during the fall term of 1966. Incoming data are received on punched cards or magnetic tape from 35 state-assisted universities and colleges, separately describing operating conditions at a total of more than 55 campuses. All incoming reports…

A Child care administrator considering the choice of a computerized management information system suitable for the child care agency faces a formidable array of variables important to the selection. This article offers a framework to help in evaluating and comparing the different systems available. (Author)

Considers two aspects of design and performance evaluation of information systems: initiation, planning, development, and testing of new systems, to include modification of existing structures; and appraisals and measurement of operational systems and components. A taxonomy of information systems provides a basis for organized evaluation of system…

This evaluation of the leadership and decision making of the Office of Management and Budget (OMB) and the General Services Administration (GSA) in managing the federal government's telecommunications determined that both agencies need to engage in sufficient planning and analysis to determine which telecommunications systems should be centrally…

Systems analysis of an operating system consists of the evaluation of the efficiency, economy, accuracy, and productivity of existing procedures measured against the stated objectives of the library; and the design of new procedures to satisfy the demands of management and user. The data processing subsystem performs ongoing operations of function…

A comprehensive engineering approach to the analysis of libraries as information service systems is described in which operations research type models are developed and tested for optimizing the design and management of document storage and retrieval processes. Extension of this approach to the development of more comprehensive system models is…