This book presents case-study findings of five school systems' efforts to become true learning communities through action research into the school-renewal process. The programs were located in the Southeast, Midwest, Far West, and an overseas region of the Department of Defense Dependents Schools. The programs shared three characteristics: a focus…

This digest discusses the use of benchmarking as a strategy for assessing and improving efficiency and productivity of administrative processes and instructional models in colleges and universities. Benchmarking, developed by the Xerox Corporation in the 1980s, is defined as an ongoing, systematic process for measuring and comparing the work…

This report concerns the use of benchmarking as a strategy for assessing and improving efficiency and productivity of administrative processes and instructional models in colleges and universities. The introductory chapter addresses the need for new tools and strategies to meet the increased competition and the higher demand for accountability…