Discusses (1) the history of document delivery; (2) the delivery process--end-user request, intermediary request, vendor reference, citation verification, obtaining document and source relations, quality control, transferring document to client, customer service and status, invoicing and billing, research and development, and copyright; and (3)…

Surveys the current state of computer applications in six areas of library work: circulation control; descriptive cataloging; catalog maintenance and production; reference services; acquisitions; and serials control. Motives for automation are discussed, and examples of representative vendors, products, and services are given. (15 references) (LRW)

Reviews the process through which the University of Guelph Library moved from offline to online catalog access; discusses the impact of information technology on the role of the academic library as an information resource center for an electronic educational network; and discusses the goals of this library, given that role. (CLB)