Describes a study undertaken by San Jose State University of business-related ready reference searches done at that library. The results suggest that within certain restrictions of patron questions, librarian training, search cost, and the database, ready reference online searches can be the most cost effective approach to providing business…

Compares artificial intelligence and information retrieval paradigms for natural language understanding, reviews progress to date, and outlines the applicability of artificial intelligence to question answering systems. A list of principal artificial intelligence software for database front end systems is appended. (CLB)

Addresses issues involved in implementing Out-Dial program at Pennsylvania State University Libraries, where the feasibility of using online catalog terminals to access external databases is undergoing evaluation. Placement of terminals and microcomputers, "ready reference" searching, vendors, training, cost-effective searching,…

This article describes use of the InfoTrac system, a self-contained periodical reference system designed for in-library use that provides coverage of 900 general interest, business, management, and economic periodicals, at Indiana University (Bloomington). Discussion covers InfoTrac installation, InfoTrac and student interaction, system…

Describes technological services provided by regional media centers, which generally serve more than one school district--reservation systems, reference, interactive video, computer-related uses, earth stations, microwave and slow-scan television, audio and video duplication, slide and film reproduction, printing, inspection of films and…

Reports results of user survey complemented by personal discussions organized to ascertain users' satisfaction with and impact of On-line Information Service (OLIS) introduced by University of Hong Kong Libraries in January 1980. Subject searches, relevance of citations, and costs are discussed. The questionnaire and OLIS requests form are…

Until recently, the World Wide Web (WWW) public access search engines have not included many of the advanced commands, options, and features commonly available with the for-profit online database user interfaces, such as DIALOG. This study evaluates the features and characteristics common to both types of search interfaces, examines the Web search…

Offers practical tips and suggestions on how to conduct user surveys to evaluate library services. Topics include how trends, such as online services impact library reference services; incorporating survey questions into reference interviews; segmenting academic and public library users; questionnaire design; measuring value; and tabulating…

Provides an overview of electronic mail in libraries. Topics discussed include general business applications; interlibrary loan; acquisition and claims systems; document delivery; complete text journal databases; reference requests and answers; obstacles to electronic mail usage; telecommunications; cost factors; and the impact of voice mail and…

Aspects of collection management of scientific and technical materials are discussed in 12 articles. Areas covered include academic science library collections; collection assessment of biotechnology literature; humanities and social science librarians in science-engineering libraries; editorial preparation of the "International Dictionary of…

Describes the services offered by a special unit of the New York State Library which serves as a focal point for providing services to state agency staff and for relating the needs of state agency librarians to the State Library. The discussion covers the development of interagency networking and resource sharing. (nine references) (Author/CLB)

Presents steps taken by a librarian task force at Washington State University in planning, implementing, and evaluating the addition of LEXIS-NEXIS workstations; user policies; and instruction methods in an academic reference environment. Figures and tables display: workstation information including usage statistics, an outline of the Lexis-Nexis…

The Native American Authors Internet Library, hosted by the Internet Public Library (an award-winning site maintained by the University of Michigan, Ann Arbor), presents five administrative and reference sections with numerous links, and three browsers covering 400 authors, 700 titles, and 200 tribes. Authenticity, accountability, credibility,…

Describes experiences in providing real-time online reference services to users with remote Web access at the Bowling Green State University library. Discusses the decision making process first used to select HumanClick software to communicate via chat; and the selection of a fee-based customer service product, Virtual Reference Desk. (LRW)

Provides a brief history of the Internet and a listing of various resources on aging that can be obtained through the Internet. Components of the Internet discussed are electronic-mail applications (listservs, USENET Newsgroups, Bulletin Board Systems, Freenets, and Commercial Services); File Transfer Protocol; Telnet/Remote Login; Gophers; Wide…