Examines the issue of OCLC benefits for special libraries in terms of find rates and suggests that special libraries consider OCLC participation when find rates are low. (FM)

Describes the design and development of the Reference Librarian Enhancement System (REFLES), a microcomputer based system for in-house data files. The REFLES prototype is described in its test form, followed by presentation of the working environment, problems, and evaluation of the current version. Future possibilities of REFLES are also…

Identifies a conflict between the kind of reference service that many librarians of tax-supported academic and public libraries have accepted as workable within their institutions and the kind of reference service that has evolved for those who can pay for online bibliographic searches in these same libraries. (Author)

Discussion of digital reference services and the use of real-time versus asynchronous services such as email focuses on data from the AskERIC digital reference service to demonstrate that asynchronous services are not only useful but may have greater utility than real-time systems. (Author/LRW)

Describes the planning, research, and development of the BIOSIS Connection, an online reference service targeted to researchers in the life sciences. Product testing and preliminary response to the system are discussed, and highlights and disappointments of the project are summarized. (two references) (MES)

Discusses digital reference services that provide subject expertise and information referral over the Internet to their users. Describes the history of digital reference, how digital reference services work, and explains a six-step process for building and maintaining digital reference services, including training, planning, and evaluating. (LRW)

Discusses comments made in a previous column relating to reference librarians and online reference services. Topics include the inaccuracy of traditional reference services; the alleged decline in library reference activity; misunderstanding reference librarians; and perceiving Ask Jeeves as a useful alternative model to reference services. (LRW)

It has been an unconventional career path. Sharon Morris has been a children's librarian, a collection development librarian, a product manager for CARL, and an academic advisor in a graduate library science program. Today she's coordinator for AskColorado, the 24/7 online reference service recognized as 2004 Project of the Year by the Colorado…

THE FOLLOWING IS THE FULL TEXT OF THIS DOCUMENT: Today there are over 900 on-line data banks available for public access. Most microcomputers can use them through the aid of a modem and communication program. Major public information utilities that offer access to these on-line data bases are growing and expanding. The Source, a data base utility…

The computer-based reference process includes the user pre-search form, appointments, search strategy negotiation, on-line sampling and on-line search session. The role of the search analyst, his personality and communication skills are discussed in relation to the success or failure of a computer search. (JAB)

Discusses the rationale, principles, required tools, advantages, and disadvantages of the Multifile Multidisciplinary (Horizontal) Search approach to searching online databases. It is noted that this approach is characterized by the use of a large number of files spanning a wide variety of disciplines. (12 references) (MES)

Examines use of online access to bibliographic files in library reference service, focusing on two systems: OCLC and Research Libraries Information Network (RLIN). The development and current status of each system, differences between systems, search examples, user expectations, and advantages of online access are noted. Twenty references are…

Focuses on the methods used by three academic libraries in addressing the question of whether or not to charge users for online searches. (FM)

Describes an online microcomputer-based system called Reference Librarian Enhancement System (REFLES) which stores factual information. Examples of data in the system and uses of the service are presented, as well as considerations for the future. Twelve (12) references are included. (Author/BK)

Discusses online bibliographic searching in light of the Toren theory, i.e., that computerization may lead to deprofessionalization of an occupation when it can no longer hold a controlling monopoly over its knowledge base. Also considered is the opposing position that online searching enhances the status of the searcher. (Author/SW)