Many libraries are using co-browsing chat products to provide reference services to their patrons, whilst their patrons are online and using the internet. The concept of such an online service is highly desirable, but many libraries are concerned that they will never be able to afford such a system. This may have changed: Instant Messaging (IM)…

As K-12 schools connect to the Internet, a new means of communication opens up to educators and students. This updated digest describes some sample services and resources available to the K-12 community via electronic mail. Information sources covered include: question answering services, including AskERIC and the Online Writing Lab; listservs or…

This document reports on the evaluation of the following three programs in Washington (District of Columbia) schools funded under Chapter 2 LEA (Local Education Agency) during the 1989-90 school year: (1) the School-Library Resources Program; (2) the Educational Technology Instructional Television Fixed Services Program (ITFS); and (3) the…

"Classification Structures for Career Information" was created to provide Career Information Delivery Systems (CIDS) staff with pertinent and useful occupational information arranged according to the Standard Occupational Classification (SOC) structure. Through this publication, the National Occupational Information Coordinating…

This collection includes four handouts: (1) "Selection Critria Considerations for Computer-Based Resources" (Linda B. Richardson); (2) "Software Collection Policies in Academic Libraries" (a 24-item bibliography, Jane W. Johnson); (3) "Circulation and Security of Software" (a 19-item bibliography, Sara Elizabeth Williams); and (4) "Bibliography of…

Twelve online searchers in several reference departments in a major urban university library were interviewed to identify the criteria that are present in successful searches from the searcher's perspective. The study was designed to show that successful searching requires active participation by both the searcher and the patron throughout the…

This guide provides step-by-step instructions for the end user for searching the ERIC database on CD-ROM using the Dialog OnDisc software. Topics include: (1) preparing for the search by analyzing the information need; (2) beginning the search and selecting a search option; (3) modifying the search; (4) displaying the records; (5) printing all…

This literature review selectively covers material on end-user searching published between 1971 and 1988. The first section discusses end-user search systems--e.g., multipurpose systems developed for end-users, simplified versions of traditional systems, gateway systems, and CD-ROM versions of databases. This section also discusses the complexity…

In order to ascertain the extent to which undergraduate full-time and part-time students at Lake Forest College, Illinois, were aware of existing library reference services, a telephone interview of randomly selected students was conducted in spring 1982, using a revised questionnaire originally developed for a similar study at the University of…

Seventeen articles and reports published between 1982 and 1984 and cited in "Current Index to Journals in Education" and "Resources in Education" are listed in this bibliography on online services at the reference desk. Topics include interpersonal relations as a necessary part of the information transfer process; role of the…

The 15 papers in this collection discuss various aspects of computer use in libraries and several other aspects of library service not directly related to computers. Following an introduction and a list of officers, the papers are: (1) "Criminal Justice and Related Databases" (Kate E. Adams); (2) "Software and Hard Thought:…

This report by the BRS (Bibliographic Retrieval Services) Committee, which was formed to identify costs and benefits of joining BRS, provides a summary of anticipated use of the BRS system and projected savings, and recommendations to the library on joining BRS. The majority of the report comprises seven appendices: (1) a comparison of search…

This study, which was conducted at the University of Quebec over a period of six months, focuses on four systems for online information retrieval that are available to users at the university and provide access to some of the same databases: BRS (Bibliographic Retrieval Services Inc.), CAN/OLE (Canadian On-Line Inquiry), Lockheed DIALOG, and…

Based on information provided primarily by two existing state-based information services, this handbook presents a clear, practical look at possible activities, procedures, and requirements of search services for educators. Descriptions of the two services that serve as models--Oklahoma's Sooner Exchange for Educational Knowledge (SEEK) and Texas'…

The proceedings of this meeting on online service administration comprise the three papers presented: one written by Helen G. Drinan concerning costing and budgeting for online information services; one by Robert McDermand on marketing, publicizing, and other service aspects of online searching; and one by Donna R. Dolan pertaining to the training…