Outlines the service rationale, software and technology considerations taken by the Pennsylvania State University library in planning towards online, real-time reference services and provides an overview of the planned pilot project. Discusses recent trends in academic electronic libraries, including providing value-added services to support…

Discusses use of the Internet and World Wide Web (WWW) to support human performance technology. Reviews Web sites that can be adapted to improve workplace performance, including decision support, communities of practice, online performance feedback, knowledge management, cybertours, online reference and job aids, and electronic learning.…

Finds that corporate public relations practitioners felt they were able, using online database and information services, to intercept issues earlier in the "issue cycle" and thus enable their organizations to develop more "proactionary" or "catalytic" issues management repose strategies. (SR)

Examines the provision of in-person help to users seeking information on online public access catalogs (OPACs). A significant change in the demand for service was identified when there was a change from offering traditional from-the-desk service to point-of-use help at the OPAC terminals. Results suggest that while it is important to continue to…

Description of community online systems focuses on a Freenet in Illinois called P.A.T.H. (Public Access to Heartland). Highlights include patron use; discussion groups and bulletin boards; electronic mail; reference questions; Freenet's place in public libraries; and sample reference questions answered by Freenet information providers. (five…

Describes the National Institute of Health's GenBank DNA sequence database and how it can be accessed through the Internet. A real reference question, which was answered successfully using the database, is reproduced to illustrate and elaborate on the potential of the Internet for information retrieval. (10 references) (KRN)

Five articles discuss information technology in libraries: (1) "Software for Libraries" (Katharine Phenix); (2) "Online Update: European Online Services" (Martin Kesselman); (3) "Connect Time: Online Pricing Breakthroughs" (Barbara Quint); (4) "Microcomputing: Micro Biology Computer Viruses" (James LaRue);…

Compares the traditional model of the reference interview with a new model based on online information process. Findings offer new perspectives on the reference interview process and lend support to the adoption of a new reference model which shifts its venue from a person to person process, to one in which information itself provides the platform…

This annotated bibliography presents 163 references on legal education, part-time higher education, continuing, adult and distance from a broad range of authors and sources within and outside the legal education field for those interested in part-time legal education. An introduction discusses biases against part-time legal education within the…

The Internet is a vast computer network that consists of smaller interconnected computer networks. As K-12 schools connect to the Internet, a new means of communication opens up to educators and students. This digest describes some sample services and resources available to the K-12 community via electronic mail. Information sources covered in…

Based partly on an online policy manual developed at the University of Houston, this policy statement for the Online Database Retrieval Service (ODRS) at Murray State University, Kentucky, provides guidelines for the librarian administering the service and for librarians conducting online searches. Eleven sections cover: (1) a statement of purpose…

This study of the San Mateo Educational Resources Center (SMERC) was undertaken to characterize the use being made of this information service which provides database searches and other information services to educators in 19 California counties and parts of several other states. Requestor characteristics and subjects requested were determined…

This study was designed to be a state-of-the-art survey and investigation of intelligent "front end" design approaches and software for improving subject access and subject searching in today's large online bibliographic retrieval systems and online public access catalogs (OPACS). The report begins with an illustrated overview of…

The four papers in this collection discuss the planning, development, and use of online library catalogs. The first article on the requirements for online catalogs by Velma Veneziano describes such specific features as comprehensiveness, flexibility, affordability, availability, structured access, user friendliness, level of cataloging, and status…

This report describes a survey conducted by the University of California at Santa Barbara (UCSB) in which a questionnaire was sent to 101 research libraries in order to determine what their policies and practices were with respect to the promotion of user-access to online computerized bibliographic database services. Sixty usable responses were…