During the 2020 and 2021 summer semesters, the University of Michigan Biological Station (UMBS) transitioned to hybrid classes that were primarily distance learning with two-week inperson sections. The library offered both synchronous and asynchronous reference assistance over the summer term. An analysis showed that students favored using the…

The authors, both of whom are working at the Musselman library, relate how they are always looking for ways to improve and update their reference service. When they introduced a chat reference service to their online library services, they received only four inquiries in the entire year 2002-2003. The authors found out later that the paltry number…

Describes the design and development of the Reference Librarian Enhancement System (REFLES), a microcomputer based system for in-house data files. The REFLES prototype is described in its test form, followed by presentation of the working environment, problems, and evaluation of the current version. Future possibilities of REFLES are also…

It has been an unconventional career path. Sharon Morris has been a children's librarian, a collection development librarian, a product manager for CARL, and an academic advisor in a graduate library science program. Today she's coordinator for AskColorado, the 24/7 online reference service recognized as 2004 Project of the Year by the Colorado…

Describes an online microcomputer-based system called Reference Librarian Enhancement System (REFLES) which stores factual information. Examples of data in the system and uses of the service are presented, as well as considerations for the future. Twelve (12) references are included. (Author/BK)

Assesses the effect of the communications technology revolution on library and information specialists and the environment for the delivery of library services. Four functions affecting the library and information environment--management, communications, instruction, and publication--are noted. (EJS)

Considers a definition of online searching and discusses each of these factors--training, search aids, physical setting, search request form, interview and profile construction, terminal session, search evaluation, document delivery, professional reading, and online user groups. Eighteen sources are cited. (EJS)

Identifies the advantages and limitations of online search services offered by libraries, cautioning the searcher and user to consider and evaluate all options before performing online search. The librarian's responsibility to solve the user's information problem in a desirable way is discussed. Five references are listed. (EJS)

Outlines structural changes in the information supply community effected by the emergence of computer-searchable files as a major information resource together with other developments in electronic technology. Database definitions, interface differences, DuPont experiences, and options available to libraries and information centers are discussed.…

The developments over the past decade in the use of on-line systems by libraries are recounted. Cost is discussed as an initial deterrent, and then as a catalyst for change. (MBR)

This paper discusses the future effects of information technology on libraries and library services, emphasizing the roles of online retrieval systems and electronic processes involving published literature. The following aspects are examined: line charges and terminal costs, a comprehensive electronic journal system, interlibrary loans,…

As players in the delivery of services and online information, libraries are in the best position to use staff expertise and the technology they have developed to foster community awareness of social, professional and commercial interactions on the internet. Historically, libraries have been progressive institutions, undertaking constant…

Interpersonal relations as necessary part of information transfer process are considered with respect to online searching in reference setting. Major concerns discussed are processes and activities of online searching, role of searcher versus that of end-user, and future trends of reference service in increasingly online environment. Fifty-five…

Discusses the impact of local online databases on library reference services, including their integration with remote files such as Dialog, Orbit, and the Information Bank. Online catalog databases, multiple local databases (analytics for journal articles, indexes), and batch processing of data are noted. Six references are cited. (EJS)

Provides overview of the materials available for the reference librarian on the topic of online services. General works and introductions, bibliographies, directories, periodicals, articles on specific topics, and online catalogs are covered. Forty-five references are included. (EJS)