The intent of this study was to focus on distance learning students' and advisors' perceptions of distance advising at a large, public university. Specifically, this study addressed four questions: what were the perceived performance gaps between distance learning students and distance learning advisors practice, how distance learning students'…

As the popularity of online banking Websites has increased, the security of these sites has become increasingly critical as attacks against these sites are on the rise. However, the design decisions made during construction of the sites could make usability more difficult, where the user has difficulty making good security decisions. This study…

The authors, both of whom are working at the Musselman library, relate how they are always looking for ways to improve and update their reference service. When they introduced a chat reference service to their online library services, they received only four inquiries in the entire year 2002-2003. The authors found out later that the paltry number…

Despite the best of intentions, qualitative researchers can be faced, in some circumstances, with having to make meaning from thin, or less than optimal, data. Using a real study as context, the authors describe the ways that they made sense of their thin data on teachers' perceptions of a large-scale evaluation instrument. They propose a…

The provision of equitable library services to distance learning students emerged as a critical area during the 1990s. Library services available to distance learning students included digital reference and instructional services, remote access to online research tools, database and research tutorials, interlibrary loan, and document delivery.…

The e-mail system at Monte Cassino School in Tulsa, Oklahoma, is more than just e-mail. It is the cornerstone of an evolving, collaborative online community the preK-8 Catholic school relies on to involve parents in their children's education. When the system was hit six years ago by a major virus attack, the school turned to a Cupertino,…