Analysis of the searching behavior of human intermediaries revealed a routine for selection of search keys--free-text or controlled vocabulary--along a decision tree. Examples of decision rules demonstrate that these rules can be automated to significantly enhance the adaptability of intermediary expert systems. Eight sources are given. (EJS)

Based on systematic observations of five experienced online searchers, this model compares two searching styles: operationalist, which aims at optimal strategies to achieve precise retrieval and uses a large range of system capabilities, and conceptualist, which analyzes the request by seeking to fit it into a faceted structure. (13 references)…