Considers the need for academic libraries to measure the effectiveness of reference services on an ongoing basis, and discusses factors to be considered in the planning, design, implementation, and analysis of various assessment methods. The different evaluation criteria for reference staff, bibliographic instruction, and online services are…

Compares online literature retrieval with traditional reference services. Discusses the reasons for and against adding online reference services to two-year college libraries and the unique applications online search services may have in the community college environment. (CBC)

Because freely accessible resources allow searching without the constraints of costs for connect times, the Internet resources profiled in this article are intended for browsing. Includes references for some valuable patent information but not for extensive patent searching. (AEF)

Discusses two problems related to the use of online catalogs: (1) staff training has not kept pace with new catalogs, resulting in a lack of search expertise in staff and patrons; and (2) users expect instant access to materials found in the catalog. It is argued that these problems must be addressed to adequately serve library patrons. (CLB)

Eleven articles introduce expert systems applications in library and information science, and present design and implementation issues of system development for reference services. Topics covered include knowledge based systems, prototype development, the use of artificial intelligence to remedy current system inadequacies, and an expert system to…

Describes 3.5 years' experience using BRS/After Dark and Dialog's Knowledge Index as the main systems of choice in the mediated search service of a department library on a large academic campus. Factors discussed include average use, costs, databases offered, system capabilities, comparisons of the two systems, and limitations of the systems. (13…

Presents online search statistics, and reviews databases in the social sciences using the files found in DIALOG. Discusses the value of familiarity with fee-based databases for librarians and social science researchers. Concludes that database information plays a relevant role in research and expands the library resources, especially those without…

Finds that corporate public relations practitioners felt they were able, using online database and information services, to intercept issues earlier in the "issue cycle" and thus enable their organizations to develop more "proactionary" or "catalytic" issues management repose strategies. (SR)

Examines the provision of in-person help to users seeking information on online public access catalogs (OPACs). A significant change in the demand for service was identified when there was a change from offering traditional from-the-desk service to point-of-use help at the OPAC terminals. Results suggest that while it is important to continue to…

Defines "technostress" as the stress experienced by reference librarians who must constantly deal with the demands of new information technology and the changes they produce in the work place. Discussion includes suggested ways in which both organizations and individuals can work to reduce stress. (27 references) (LAE)

Describes the National Institute of Health's GenBank DNA sequence database and how it can be accessed through the Internet. A real reference question, which was answered successfully using the database, is reproduced to illustrate and elaborate on the potential of the Internet for information retrieval. (10 references) (KRN)

Describes how online searchers can use a software tool based on back-of-the-book indexes to assist in dealing with search engine databases compiled by spiders that crawl across the entire Internet or through large Web sites. Discusses human versus machine knowledge, conversion of indexes to mind maps or mini-thesauri, middleware, eXtensible Markup…

To facilitate research, an agreement was reached between Emporia State University's Library Services and the Biology Division to offer subsidized online searches. Explores the relationship and how the collaboration has evolved over the years. Outlines the instruction session now being offered, and discusses its effectiveness. (AEF)

This manual presents the policies and procedures of the Reference Department of Chicago State University's Douglas Library. General information about the reference department's staffing, functions, and services is given in the first section. In the next nine sections information is provided about the following areas: scope and circulation period…

This study was designed to be a state-of-the-art survey and investigation of intelligent "front end" design approaches and software for improving subject access and subject searching in today's large online bibliographic retrieval systems and online public access catalogs (OPACS). The report begins with an illustrated overview of…