Office and administrative support staff can be found throughout almost every work environment within higher education institutions. While inherently tied to the success of higher education programs, faculty, and students, the contributions of this small but important group of employees is often overlooked by higher education institutions and…

This study involving superintendents from four states sought to identify the nature and quality of help provided by outgoing superintendents to their successors, and to capture data regarding differences in the helpfulness of that support, depending on whether the superintendent moved to a new superintendency, retired from the position, or was…

This article focuses on the outcome of a tracer study of former NAMCOL TVET trainees who completed their training in 2017, 2018 and 2019 in the following trades: automotive mechanics, welding and metal fabrication, office administration and plumbing and pipe-fitting in terms of their employment profile, and opinions on the quality and effect of…

The purpose of this ethnographic study was to examine the relationship between focused keyboarding instruction and the required standardized assessments mandated by Federal and State authorities. Initial mandates required that the first assessment to be administered online would be the Writing Assessment by year 2014. The assessment given in…

It has been shown that motor coordination training can enhance performance in spatial cognition tasks. This was investigated in an applied setting. Twenty-eight office workers attended either cognitive motor coordination training or core-stability training for one hour every week for six weeks. Before and after training, mental rotation and…

This paper proposes a strategy for ethnographically investigating politically disparate education organizations. I develop the notion of researching as a critical secretary: a method of participant-observation conducted alongside those observed to hold the least formal power. Drawing on data from an initial empirical effort to implement this…

Problem-solving competence is an important requirement in back offices across different industries. Thus, the assessment of problem-solving competence has become an important issue in learning and instruction in vocational and professional contexts. We developed a computer-based low-stakes assessment of problem-solving competence in the domain of…

In a case study conducted in a biology class in Slovenia, six grade students participated in a biology project Writing Versus Typing in a Biology Class. The final task in this project was to write a chapter for a biology textbook with the title Urtica dioica. The task was performed twice: firstly, the text was written by the hand and secondly it…

Popular conceptions of school administrative clerks and school secretaries imply that they have little agency because they are deemed as subordinate support staff. However, the literature across a range of fields suggests that these subordinates exercise agency. We set out in this article to explore the workings of subordinate agency. The article…

This is the eighth year that CUPA-HR has conducted the CUPA-HR Staff in Higher Education Survey, which collects data on primarily non-exempt staff. The survey collects the following data for all higher ed staff: salary, sex, race/ethnicity, age, and years in position. This marks a special year for data collection and reporting for all CUPA-HR…

Background: Low-grade glioma (LGG) is a type of brain tumour often situated in or near areas involved in language, sensory or motor functions. Depending on localization and tumour characteristics, language or cognitive impairments due to tumour growth and/or surgical resection are obvious risks. One task that may be at risk is writing, both…

This study investigated the effect of a touch-typing course on the spelling and narrative-writing skills on the computer of elementary school students. Data of 207 students in Grades 4, 5, and 6 were analysed using a pretest-posttest design. Students in the experimental group (n = 154) followed a touch-typing course, and those in the control group…

The COVID-19 pandemic in the spring of 2020 triggered a recession and deep changes in Washington's labor market. Widespread temporary business closures, followed by a slow-paced phased reopening, have caused soaring unemployment rates. Workers are looking to improve their employability in a rapidly shifting economic landscape by reskilling into…

The selection and ordering of response units (phonemes, letters, keystrokes) represents a transversal issue across different modalities of language production. Here, the issue of serial order was investigated with respect to typewriting. Following seminal investigations in the spoken modality, we conducted an experiment where participants typed as…

The Malaysian government has long recognized the significance of mastering the English language among its citizenry. The government has planned, and subsequently, implemented many policies to ensure Malaysians master the English language. Although civil servants have a strong desire to master the English language to perform their duties more…