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Patterson, Thomas H. – RQ, 1980
Describes the library skills workshops, expressly designed for faculty secretaries, executive secretaries, administrative assistants, and clerk-typists, that have been successfully experimented with by the University of Maine at Orono Libraries. (Author)
Descriptors: College Libraries, Library Instruction, Library Skills, Nonprofessional Personnel

Young, Arthur P. – RQ, 1970
The primary hypothesis for this study was that an upper-level college student could perform competent reference work in an undergraduate library staffed by one full-time reference librarian after a relatively brief orientation. (Author/NH)
Descriptors: Case Studies, College Libraries, Librarians, Library Services

Jennerich, Elaine Z. – RQ, 1980
Presents a state-of-the-art of the reference interview with emphasis on evaluation. Article discusses the interview in terms of its components and which of them can be measured or evaluated. Components include performance of professionals v nonprofessionals, physical setting, verbal and nonverbal behavior, and user satisfaction. Implications are…
Descriptors: Evaluation, Evaluation Methods, Interviews, Library Services