The issue of turnover intention and actual turnover is a growing concern worldwide, particularly in the higher education sector. However, little attention has been paid to conducting bibliometric studies to map this phenomenon in the higher education sector. To address this gap, we conducted a bibliometric analysis using science mapping tools to…

This dissertation presents three separate studies related to the experiences of university professional staff, including their work stress and relationship to undergraduate students. Findings from these studies show that professional staff are well-positioned to act as institutional and empowerment agents (Stanton-Salazar, 2011) on behalf of…

This dissertation was designed to provide current information on the job satisfaction and organizational commitment of those identifying as women of color working in offices of academic testing. Faced with systemic oppression due to race and gender, women of color have opted in to a profession that is viewed by some as a threat and barrier to the…

This paper aims to explore the relationship between Protean Career Attitude, Boundaryless Career Attitude and Task and Contextual Performance mediated by Knowledge Management (KM). In this paper, KM is taken as a boundary process view, namely, Knowledge Sharing, Knowledge Integration and Knowledge Transformation. KM is taken as a mediator and the…

Purpose: A limited number of empirical studies have indicated that individuals who experience workplace ostracism tend to engage in subtle and retaliatory behaviors as a means of seeking inner peace. However, research on organizational behavior and employee psychology in relation to ostracism is still in its nascent stages. Specifically, further…

This study examined the development of a mentor identity among college and university registrars. In addition to participant-created timeline documents and resumes, two semi-structured interviews were conducted with seven college or university registrars from various types of institutions in the United States. The transcripts were analyzed and a…

Although a large body of research exists within higher education that focuses on factors related to faculty motivation and student motivation, there is limited research concentrated on the motivation of college and university administrative staff. This study examined how job duties, work processes, elements of the work environment, and leadership…

This macro-level, mixed methods contribution analysis evaluates the influence of students' unions internal communication response to the COVID-19 pandemic on staff motivation. Recognising the role individual interpretation and perception play in the receipt of such messages, this paper seeks to understand which motivating factors union managers…

This study investigated the relationship between communication satisfaction and employee engagement among remote higher education enrollment counselors. Quantitative methodology implemented through survey research was used to gather data from employees at member schools in the Christian Adult Higher Education Association (CAHEA), which included…

Purpose: Scholarly studies on student engagement are mostly focused on the perceptions of students and academic staff of higher education institutions (HEIs) with a few studies concentrating on the perspectives of professional staff. To address this knowledge gap, this paper aims to examine how professional staff who are members of a professional…

Low-wage compensation for employees has far-reaching adverse implications in the work environment. This qualitative exploratory case study explored the influence of low wage compensation on employee motivation in a higher learning institution in the state of Mississippi. The problem addressed was the impact of low wages on employee motivation in…

Purpose: The present study aimed to find out the relationship of public service motivation (PSM) with other positive aspects, that is workplace spirituality and employee well-being among academic staff of public sector higher education institutions. Design/methodology/approach: In order to capture the full picture of the institutional factors that…

The quality of higher education (HE) is dependent on many factors, including the quality of teaching. As any profession, teaching is based on internal values and motives of individuals. The goal of the research is to identify the most dominant career drivers of academic staff based on their career motives and values in order to provide HE managers…

This study stemmed from the need to develop an instrument for assessing the characteristics of an organization in terms of internal consistency of leadership behavior, interaction-influences between colleagues, communication processes, and employee motivation in institutions of post-secondary education. Commonly used surveys for educational…

Professional development is vital for professional service staff but there is little research evidence on how this group engages with development programmes. A cross-sectional study of professional service staff was carried out in two universities who are engaged in the Association of University Administrators Mark of Excellence. The study…