Designed to meet Illinois state law requirements for consumer education to be taught before graduation from high school, this guide outlines the major topics to be included in the mandatory nine weeks of consumer education. Because the law neither stipulates a specific grade level for this material, nor requires its introduction as a separate…

This handbook was designed to help persons avoid consumer problems, handle their own complaints if they occur, and guide them to additional sources of help if necessary. The book can also be helpful to complaint handlers when they attempt to direct consumers to the appropriate source of assistance. The guide contains three general sections. The…