Develops a contingency model for managing a variety of corporate crises. Views crisis management as an information-processing situation and organizations that must cope with crisis as information-processing systems. Attempts to fit appropriate information-processing mechanisms to different categories of crises. (PRA)

It is argued that to deal with conflict effectively in a college or university, it is necessary to be aware of the structural relationships and antecedent conditions that cause it, and to watch for early signs of trouble. Seven levels of conflict are identified and strategies for resolution are suggested. The importance of early intervention is…

Negotiation skills are essential in everyday life, whether in a professional or personal context. Negotiation enables two parties to address misunderstandings and avoid conflicts through an exchange that depends as much on the interpersonal skills of the negotiators as the tactics employed. Acquiring these skills requires not only sound conceptual…

Article considered the concept of interpersonal conflict involving educational personnel and its importance to the administration of educational institutions. (Author/RK)

Societal norms and values have changed so drastically during the last decade that educational institutions are being forced to respond and react to intense pressures both from inside and outside their own organizational structure. A forward looking institutional planning function requires that organizational forms and modes be arranged to…

The Ward Grievance Procedure of the California Youth Authority is one of 17 programs that earned the National Institute's "Exemplary" label. This brochure provides the requisite practical information for those who wish to test or consider testing the ward grievance procedure. The program was developed as a way of dealing with the questions raised…

A teacher training program involving student teachers, cooperating classroom teachers, and university-employed supervisors, is described; its problems are outlined, and alternatives are suggested. (DS)

This article deals with the process and specifics of a teacher-to-teacher confrontation suggesting that Dr. Thomas Gordon's six conflict solution steps might be useful when teachers find themselves in such circumstances. (Author)

The authors present a model to teach about conflict, classification of levels of conflict, interpretation of meanings, evaluation of consequences, and making of inferences about what could happen if everyone practiced cooperation, coalescence, and shared decision making. (Author/AV)

The purpose of this article is to emphasize the importance of integrating two different therapies. The attempt is to focus on integrating the conjugal therapy and affective rule-altering models. (Author)

Proposes a new model--the extended model--for firms to respond to consumer complaint letters. Indicates that aspects of response, such as interest in solving the problem and specificity affect effectiveness judgments and impact on the recipient's overall impression of the company. (NKA)

A definition of leadership and a model depicting leadership styles are presented, conflict management orientations are examined, and strategies useful in resolving conflict are outlined. (CT)

The authors foresee a fifth achievement by which men will ultimately be able to work out their differences. Here presented is the Conflict Grid for use in evaluating good or bad ways of ending disputes as a vehicle for creative problem solving in the future. (Author)

Notes that research on elder abuse highlights importance of communication and conflict resolution in families of older people, and that few prevention programs are available for use with community groups. Reviews literature on elder abuse and describes an educational curriculum designed to prevent abuse and neglect in families of the elderly.…